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william, Home Appliance Technician
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Experience:  Major Home Appliance Technician Specialist Whirpool Certificate
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A sears Kenmore Power Miser 12 electric HW heater. 5 years

Resolved Question:

A sears Kenmore Power Miser 12 electric HW heater. 5 years old. Today, no hot water. Breaker OK,power to unit OK, checked reset button on top element, nothing happened, still no HW.Not sure about reset button-don't know if it is Ok or not. When I pushed it it didn't move, so I don't know if problem or not. Any help or ideas would sure help.
Submitted: 5 years ago.
Category: Appliance
Expert:  william replied 5 years ago.
Whats the model number please?
Expert:  william replied 5 years ago.
Did you shut the power off to the heater first?
Customer: replied 5 years ago.
Yes, to reset. Then turned back on. There is power to the unit.
Customer: replied 5 years ago.
Expert:  william replied 5 years ago.
Did you hear a click at all when you pressed the button in?
Customer: replied 5 years ago.
No. That is what is strange. You'd think you would hear or feel something. But the button didn'y\t move at all.
Expert:  william replied 5 years ago.

Ok this means that you need a new one and the one you have is broken. Mind you if you change this one you might as well change the other one.








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