Appliance Repair Questions? Ask a Technician for Answers ASAP
Hi I'm john I will help you with the problem.
You said the intake valve is on can you hear a hum from the water valve but no water.
The problem could be the water valve if the float switch is ok .
To be sure unplug the washer and check the water valve with a meter to see if its open if you don't have a meter take the water valve to your appliance parts store and have it tested if it test bad replace the water valve.
the water valve is located behind the front bottom panel remove the panel the valve is on the right.
This is the water valve if the solenoid is burnt out you wont get water to enter the unit.