How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask william Your Own Question

william
william, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3033
Experience:  Major Home Appliance Technician Specialist Whirpool Certificate
13954826
Type Your Appliance Question Here...
william is online now
A new question is answered every 9 seconds

i have a kenmore all electric free standing range. it,s getting

Resolved Question:

i have a kenmore all electric free standing range. it,s getting 220v to it. All the top burners are woring, but my clock display is not working there is power there. I replaced the erc, still no display. The unit is about 4-5yrs. old. I dont have the modle number to it Maybe there's a lockout on the erc. I dont know could you give some more advice?
Submitted: 3 years ago.
Category: Appliance
Expert:  william replied 3 years ago.
Are you at the unit now?
Customer: replied 3 years ago.
no
Expert:  william replied 3 years ago.
When can you get the model number. That way there i can see what im looking at.
Customer: replied 3 years ago.
i,ll try calling the person now to see if they can get it
Expert:  william replied 3 years ago.

Tell them to pull the bottom drawer out a bit and look on the frame either on the right/left side and there should be a tag with the model number on it.

Customer: replied 3 years ago.
ok i will. it might take some time ther're not at location yet How can i get back with you,when i get the info?
Expert:  william replied 3 years ago.
Just come back here to this post. Dont open another question otherwise i will not get it. Okay? Thanks.
Customer: replied 3 years ago.

I got the model number for you. It is(NNN) NNN-NNNN

Expert:  william replied 3 years ago.
Does the oven light work?
Customer: replied 3 years ago.

No

Expert:  william replied 3 years ago.

OK then it could very well be your door switch. Theres no lock out on the display.

Do you see that little plastic rod poking out on the door frame?

Customer: replied 3 years ago.

Only thing working is the top elements.

So if the door switch is open,or the door was left open for a long period of time it will kill power to my clock?

Expert:  william replied 3 years ago.

This is strange 120 runs the top and 220 runs the oven your bake/broil.

You really need to to get a meter to check the volts at the light and check the door switch. You could have gotten a bad board make sure you hooked the wires up right.

 

william, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3033
Experience: Major Home Appliance Technician Specialist Whirpool Certificate
william and 5 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.