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Number 13 in the picture is a suspension rod. There are four of them on your machine, one in each corner. One has likely come loose. You can raise the top by removing the caps over the screws on each side toward the front of the machine. Let me know what you see once the top is raised.
Right on, Cherie! Great job on fixing it...you saved about $100 on a service call, and get to finish your laundry this weekend! Well, that may not be good news, but atleast you don't have to hit the laundromat. I am glad you got it fixed, nice work! Thanks for the update and for the accept.