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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 11171
Experience:  Highly accurate diagnostician with over 30 years experience!
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The drum on my washing machine has come loose. The load may

Customer Question

The drum on my washing machine has come loose. The load may have been too heavy or unbalanced, although the machine usually turns it self off if it's off balance.
The drum is tilting to one side.
Submitted: 3 years ago.
Category: Appliance
Expert:  Kelly replied 3 years ago.

Hi, thanks for using JustAnswer.com. Please post your model number.

 

Kelly

Customer: replied 3 years ago.
GWL11 US
Expert:  Kelly replied 3 years ago.

Number 13 in the picture is a suspension rod. There are four of them on your machine, one in each corner. One has likely come loose. You can raise the top by removing the caps over the screws on each side toward the front of the machine. Let me know what you see once the top is raised.

 

Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 11171
Experience: Highly accurate diagnostician with over 30 years experience!
Kelly and 3 other Appliance Specialists are ready to help you
Customer: replied 3 years ago.
Kelly,

I'm sorry to be so long in replying but we had a power outtage here for SEVERAL hours.
So no internet or anything!!!!
When I saw your answer, I decided to try and was it easy! I think it's fixed now.
Thanks so much,\
Cherie
Expert:  Kelly replied 3 years ago.

Right on, Cherie! Great job on fixing it...you saved about $100 on a service call, and get to finish your laundry this weekend! Well, that may not be good news, but atleast you don't have to hit the laundromat. I am glad you got it fixed, nice work! Thanks for the update and for the accept.

 

Kelly

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