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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 21545
Experience:  Highly accurate diagnostician with over 30 years experience!
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I have a Whirlpool heavy duty dryer. Extra large capacity,

This answer was rated:

I have a Whirlpool heavy duty dryer. Extra large capacity, 2 temp.
The problem;
The drum will not turn but the heat comes on
I am not sure but I may have posted this question tweice!

Hi, thanks for using JustAnswer.com. I am not seeing a second question. I suspect the heating element has shorted to ground and is heating up without the motor running. The excess heat has caused the thermal fuse to open. Remove the back cover and let me know once you have access to the rear components. BE SURE TO UNPLUG THE DRYER FIRTS!

 

Kelly

Customer: replied 6 years ago.
Back off - sorry for the delay

Okay, great! By the blower housing where the air blows out is a rectangular, white, plastic thermal fuse with blue wires going to it. WITH THE DRYER UNPLUGGED, remove those wires and tape them together. See if the machine starts. If it does, stop it and unplug again.

 



Edited by Town & Country Appliance Service on 2/12/2011 at 9:21 PM EST
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Customer: replied 6 years ago.
This worked What now?
Great! You will have to replace that fuse, part number(NNN) NNN-NNNNand probably the element. To the right of that fuse is the element. It is held on by two 1/4" screws and has 4 red wires going to it. Remove the wires (mark them for reassembly) and then the screws and inspect the element for one of the coils grounded to the case.
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