How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Barry G. Your Own Question
Barry G.
Barry G., Home Appliance Technician
Category: Appliance
Satisfied Customers: 6822
Experience:  27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
Type Your Appliance Question Here...
Barry G. is online now
A new question is answered every 9 seconds

I have a Kenmore Elite Mod. 106.54606300 side-by-side refrigerator.

Resolved Question:

I have a Kenmore Elite Mod. 106.54606300 side-by-side refrigerator. The water dispenser on the front of the door has stopped working. My ice maker is still getting water to make ice. Any suggestions as to why the water dispenser has stopped dispensing water?
Submitted: 6 years ago.
Category: Appliance
Expert:  Barry G. replied 6 years ago.
Hello my name is XXXXX XXXXX I will be assisting you.

Is the dispenser still dispensing ice? Any sound at all when you press for ice or water?

Customer: replied 6 years ago.
The dispenser is still dispensing ice. When I press the water dispenser, it makes the usual hum but no water comes out. I have also changed out the water filter but it did not change the situation.
Expert:  Barry G. replied 6 years ago.
I cannot tell if removing the kickplate without having a hard time with the water filter is the case with your model.

Can you remove your kick plate in the front and leave the water filter in?

Customer: replied 6 years ago.
Expert:  Barry G. replied 6 years ago.
Great thanks, XXXXX XXXXX a Kenmore model you cannot.

Get a towel and remove the kick plate. Your water line for the dispenser comes out under the door and should go to a connector. Seperate the water line then tap the dispenser a little like you were getting water. Does water come out there?

Customer: replied 6 years ago.
No water came out when I pressed the water dispenser. I noticed that the valve on the back of the unit is a dual valve. Can one side go bad?
Expert:  Barry G. replied 6 years ago.
Yes one side can. What I was looking for was water frozen in the door, Thats very common this time of the year. So now we know if it is frozen at all it is going to be in the water tank. Also you are hearing the valve hum when you try to get water.

Behind the crisper drawers is either a water tank or a coiled up tube. Can you squeeze or push or bend and tell if its frozen?

Edited by Barry G on 2/10/2011 at 7:06 PM EST
Customer: replied 6 years ago.
After a bit of effort was able to get to the large coil behind the crisper drawer. It appears that the coil may be frozen as it makes a cracking sound when you move the tubing. Cannot squeeze the tubing.
Expert:  Barry G. replied 6 years ago.
Yes thats the sound. You can melt it with a hair dryer just keep it moving so you do not over heat the wall or other plastic parts. Test every now and then at the dispenser so you will know when you are done.

That will take care of it.
Barry G. and other Appliance Specialists are ready to help you