How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12076
Experience:  15 yrs. experience as a certified appliance technician.
10522817
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

my rangetop wont heat up, just a little bit. the lites on

Resolved Question:

my rangetop won't heat up, just a little bit. the lites on the switch don't come on but the lites that say burner on and stovetop hot come on. I don't think the oven is coming on either.
Submitted: 3 years ago.
Category: Appliance
Expert:  Bryan replied 3 years ago.

Hi,Welcome to Just Answer, My name isXXXXX will be helping you with your appliance issue today.

 

do you have breakers or fuses in your home? do you have a volt meter? can you get me the full model #?

Customer: replied 3 years ago.
I have breakers, a new circuit breaker was installed and he increased the amount of electicity before it flips over. I did just flip the breakers over and back. where is the model number located?
Expert:  Bryan replied 3 years ago.
is there a bottom drawer? look in there. do you have a meter?
Customer: replied 3 years ago.
I'll look what do you mean by a meter?
Expert:  Bryan replied 3 years ago.
a multi meter (volt meter)
Customer: replied 3 years ago.
would that be on the breaker box?
the model is
JP 68m0k4bs
gm(NNN) NNN-NNNN
Expert:  Bryan replied 3 years ago.
no, a voltmeter is a tool you use to check voltage, let me take a look at the model I'll be back shortly.
Expert:  Bryan replied 3 years ago.
how old is this range? it seems to be pretty old by the model #. do you have tools to take the back panel off? if so remember before doing any repair unplug the range
Customer: replied 3 years ago.
actually it is pretty new. I will look at the back and see I think I have a couple types of screw drivers
Expert:  Bryan replied 3 years ago.
ok, you need to check where the power cord connects, is one of the wires burned off?
Customer: replied 3 years ago.
i hsve to remove one more screw to see it
Also I think the range should be a 2005 model, so it is a few years old
Expert:  Bryan replied 3 years ago.
Okay, the model number may be wrong from what I was looking at, does is have solid burners or is it a glass top?
Customer: replied 3 years ago.
it is a glass top
I did find where the insulation around one wire is burned a white wire and part of the white area near the tip is lite brown also
Expert:  Bryan replied 3 years ago.
the white wire is the neutral wire, this can cause your problem it seems like something overheated this, without a voltmeter however this is very difficult for you to trace, at this point even though I hate to tell people this without the proper equipment to test this you will need a technician to come out and trace the issue down, this requires electrical equipment specifically a voltmeter and know how to test continuity through the wiring, my advice to you at this point is to call a technician in, unless you know somebody that can help you test this, wish I could do more but my hands are tied unless you have the correct equipment to test this with, you can try and look at all the wiring and see if you can find one that is completely burned in half or melted, but the problem is you need to find out why this happened, thanks and well wishes, Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12076
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 6 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances
 
 
 
Chat Now With An Appliance Technician
Bryan
Bryan
Tech/owner
11908 Satisfied Customers
15 yrs. experience as a certified appliance technician.