How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12056
Experience:  15 yrs. experience as a certified appliance technician.
10522817
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

Hi. Our 300 series dishwasher was not dispensing the detergent

Resolved Question:

Hi. Our 300 series dishwasher was not dispensing the detergent packets. When the cycle's done, the pack is on the bottom of the door.
Submitted: 3 years ago.
Category: Appliance
Expert:  Bryan replied 3 years ago.

Hi,Welcome to Just Answer, My name isXXXXX will be helping you with your appliance issue today.

 

can you start the machine and let it fill then open the door and tell me how much water is in the bottom?



Edited by Bryan on 2/8/2011 at 8:05 PM EST
Customer: replied 3 years ago.
Well, Bryan, I could, however, I just went to fill the jet dry reservoir and filled it with Dawn instead of Jet Dry! Now I don't know what to do!!!!!
Expert:  Bryan replied 3 years ago.
oh thats not good, if you run it now it will suds all over the place, you will need to take the door apart now to remove the jet dry dispenser and clean it out, there is a tank in the door, do you have the tools to do that? if so let me know , thanks Bryan
Customer: replied 3 years ago.
nope! I'm looking at the door and the bottom is kind of hidden up against the cabinets! I'll have my husband take a look when he gets home.
Expert:  Bryan replied 3 years ago.
ok, just have him get back to me, you need to clean the pump trap. I can tell him how to do that, thanks Bryan
Customer: replied 3 years ago.
Thanks Bryan! I'll do that.
Expert:  Bryan replied 3 years ago.
okay. thanks
Customer: replied 3 years ago.
Hi Bryan. We got the door off and the little box that holds the detergent and jet dry. Are we just supposed to let the dawn drip out and rinse it? Or is there a way to get that back part off? My husband says it looks as if the two parts are sealed together.
Expert:  Bryan replied 3 years ago.
can you send me the full model # ?
Customer: replied 3 years ago.
Hi Bryan,

The Model # XXXXX: MDB6759AWS2. We were able to get all of the Dawn out and tried running the machine again last night. No bubbly mess - thank God, but still, that dang detergent packet's being spit out at the end of the cycle as it was again at the bottom of the door.

Do you think we're going to have to have someone come out to service it?
Expert:  Bryan replied 3 years ago.
ok, when you ran this after it first fillled how much water was in the bottom?
Customer: replied 3 years ago.
oh, i have no idea. Should i run it now and check? And can i open it when it's running? I thought it locked once it started?
Expert:  Bryan replied 3 years ago.
yes , start the machine and let it fill then open the door and tell me how much water in inches there is in the bottom.
Customer: replied 3 years ago.
Okay, so I just did what you asked. I never realized that I could even open the dishwasher while it was running! The bottom of the tub is slanted so I measured out towards the edges and there's an inch of water at that point. Probably more in the center section. I had turned the "Sanitize" button of (which is ALWAYS)on, in case that locked the thing. When I went to measure the water, the soap packet in the bottom of the tub. Now I can't remember though if I closed the soap dispenser cover!

Sorry if I'm making this worse for you to figure out! :(
Expert:  Bryan replied 3 years ago.

is the water up to or over the heater? can you hear the machine sloshing the water around when this is running?

Customer: replied 3 years ago.
If the heater is the black element-looking thing (I think that's it) then no, the water is below that. I can definitely hear it sloshing around.
Expert:  Bryan replied 3 years ago.
does the heater look like it has any burn marks on it? how far below the heater is the water?
Customer: replied 3 years ago.
The water is about a 1/4-1/2 in below the heater. The heater has no burn marks on it. It was replaced around August I think, due to a recall.
Expert:  Bryan replied 3 years ago.
I think this is a water level problem. the water should be above the heater, the heater heats the water and thats how the detergent desolves, hot wtare, if the heater isnt in the water it doesnt heat, you need to replace the inlet valve, this is a timed fill and the valve isnt letting enough water in with the time the timer alots for fill, once the timer goes past a certain point it shuts the valve off, you can order this @ http://www.repairclinic.com/PartDetail/Water-Inlet-Valve/1515140 thanks Bryan
Customer: replied 3 years ago.
Is this part easy to get to for us to install ourselves?
Expert:  Bryan replied 3 years ago.
yes , you remove the bottom panel under the door and its in the front of the machine, shut the water off under the sink , its on the feft side in the front of the machine.
Customer: replied 3 years ago.
Okay thanks. My husband wants me to ask you if this could be caused by a clog somewhere? We've had to have clean out the sink screens and are looking into getting our water filter replaced. We seem to get a build up in some places. We thought we had a water pressure issue but it turned out to be clogs. Could this affect this problem too?
Expert:  Bryan replied 3 years ago.
thats what causes the valve not to open fully. inside the valve gets clogged and doesn't open all the way, you cant really clean the inside of the valve however, you need to replace it. thats the most common reason for failure in these. thanks Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12056
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 5 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances
 
 
 
Chat Now With An Appliance Technician
Bryan
Bryan
Tech/owner
11889 Satisfied Customers
15 yrs. experience as a certified appliance technician.