Appliance Repair Questions? Ask a Technician for Answers ASAP
Hi,Welcome to Just Answer, My name isXXXXX will be helping you with your appliance issue today.
Well is everything defrosted now? How warm is it in the room the washer is now? What's happened is there is water inside the washer that's frozen and this has to be completely warmed up the whole machine that is so you can restart it, if you need to open the door to get some closthes out you can take the bottom panel off underneath the door and reach up in there where the door lock assembly is in pull down on the ring on the bottom of the door latch assembly, this will unlock the door, you need to put some heaters in that room and let the room warm up overnight so everything inside the washer itself defrost, it's probably frozen in the pump and tub too this all has to be defrosted before you can run the washer again, hope this helps thanks, Bryan