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S.E.Thomas
S.E.Thomas, Home Appliance Technician
Category: Appliance
Satisfied Customers: 787
Experience:  16 yrs in the field and current owner of S.E.Thomas appliance
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My oven says, relay stuck after I set the temp. It is only

Resolved Question:

My oven says,"relay stuck" after I set the temp. It is only a few weeks old and is a double oven
Submitted: 6 years ago.
Category: Appliance
Expert:  S.E.Thomas replied 6 years ago.

S.E.Thomas :

hello, welcome to just answer. my name is XXXXX XXXXX and i will be happy to assist you with your problem. If this is only a few weeks old you DO NOT want to attempt to do any of this your self as they will void your warranty. please contact where you purchased this unit and get the number of the wolf service in your area.

JACUSTOMER-6wkug9xl- :

Is there not a simple procedure I can try?

JACUSTOMER-6wkug9xl- :

What does this flashing verbage even mean?

S.E.Thomas :

this means that the relay on the electronic control is sticking.

JACUSTOMER-6wkug9xl- :

Is this common?

S.E.Thomas :

no. actually very rare on a new unit.

JACUSTOMER-6wkug9xl- :

So there isn't a reset button of some kind?

S.E.Thomas :

no. this is usually caused by a power surge or something of that nature.

JACUSTOMER-6wkug9xl- :

Hmm, there have been no surges and it was working before I tried to reset the temp.

S.E.Thomas :

it could have been a freak thing, or the ecu maybe be just confused.

S.E.Thomas :

you could try to unplug the unit for 5 min.

S.E.Thomas :

most likely going to need a new ecu though

JACUSTOMER-6wkug9xl- :

It is a built in and to re-plug it would be problematic, but thanks for the info. What is an ecu?

S.E.Thomas :

electronic control unit, (clock). it is the main control board for the unit. you could turn the breaker off for five min.

JACUSTOMER-6wkug9xl- :

I will try that. if that doesn't work will they need to pull out the oven? It will ruin the finish I have on the walls.

S.E.Thomas :

it depends on the style of the unit. some can be changed without removing the unit. no way to tell untill they get there.

JACUSTOMER-6wkug9xl- :

Thanks

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