Did you place the pad of your finger on the lock for more than five seconds?
If you just touched it, that won't do.
You must touch and hold the button for several seconds.
I'm showing your status as standing by, yet you haven't replied. This is live chat. I'll step out of chat and we'll talk once you reply.
Thank you so much for your help-there is nothing that tells you that you must hold the lock button down for 5 plus seconds. Great News! the cooktop is fully operational and I have been able to turn the cook top heating elements. Great job!
Glad to hear I helped.
Sorry I stepped out but I figured you stepped away from the computer for awhile. I just helped a few other folks though :)
I will now hit the accept button-no problem I had a sick wife to take care of-your the best!