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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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FREEZER IS NOT FREEZING BUT ICE FORMING ON THE BACK OF FRIDGE.

Customer Question

FREEZER IS NOT FREEZING BUT ICE FORMING ON THE BACK OF FRIDGE. MAIN FRIDGE NOT COLD.
Submitted: 6 years ago.
Category: Appliance
Expert:  Barry G. replied 6 years ago.

Hello name is XXXXX XXXXX I will be assisting you.

Please look in the fresh food section up near the top for model/serial sticker and post the number. I need the model to be able to see the diagrams.

Barry
Customer: replied 6 years ago.

Does this mean anything -Serial no 26178442CN and another number GS2126PADW/26?

Expert:  Barry G. replied 6 years ago.
Thank you, XXXXX XXXXX x side. The ice thats forming is it on the lower rear inside freezer wall?

Barry
Customer: replied 6 years ago.
yes that is correct. I believe it is a blockage but not sure how to unblock.
Customer: replied 6 years ago.
The fridge was also leaking a couple of days ago
Expert:  Barry G. replied 6 years ago.
Its not defrosting. For some reason it is not going into the defrost cycle.

There is a timer in the refrigerator control panel. If you look near the rear of that panel behind the lights there may be a small hole. If there is a hole there take a screw driver and turn the part thats in there clock wise until the unit shuts off.

Wait about 10 minutes and listen in the lower rear corner of the freezer at the back and see if you can hear the drip of water on a hot surface. You may have to remove the lower rear panel in the freezer to be able to hear the sound. If you do be careful not to touch anything. There is a heater in there and if it is working it will be very hot.

Let me know what you find and I should be able to give you further direction or a part number for repair and installation instructions for that part.

Barry

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Customer: replied 6 years ago.
I am unable to check at this time I will have to do this tomorrow when I have some assistance.
Customer: replied 6 years ago.
I am sorry about this but it is about 11.30 pm our time.
Expert:  Barry G. replied 6 years ago.
Ok I usually start about an hour ago which is 6:30 AM my time. And I work 12 hours. Tell me when to be available I will be sure to be here.

Save this page to your favorites so you can return here to this page.

Barry
Customer: replied 6 years ago.
Probably about 6.30 am your time would be best as it would be about 10.30 p.m here.
Expert:  Barry G. replied 6 years ago.
Ok see you then.

Barry
Customer: replied 6 years ago.
Do not need assistance. Fridge appears to be working ok now without doing anything.