Hi, my Washing Machine won't let the water out. It runs through the whole cycle but the water never drains and it doesn't spin. Please assist. Tx Helen
I have checked that the outlet pipe isn't blocked by blowing into it and could hear the bubbles inside. I have run it through the cycle again but it just got fuller.
Hello, and thank you for using this service. I'll be helping you with your problem today.do you have a model number so that I can better assist you?
The unit will not even attempt to spin if it can't drain the water out. So you'll need to remove the kick panel below the front panel and you can see a plastic screw cap that you need to unscrew. The water in the tub will come out so be careful. Clean the catch behind the cap and try again. If it still doesn't drain, the drain pump will need to be replaced.
Awesome thanks, XXXXX XXXXX!
Earlier I managed to break one of the knobs, do you know if I can get a replacement panel for the top? \
awesome, glad you got it working again. You can get a new panel yes, but I see you're in South Africa so I'm not sure how you'd get it. To order the part, you can go to Repairclinic.com and call them with the model number to order the part correctly.
7+ years being an appliance technician with factory training
Thank you so much, you've been an awesome help!
no problem. I wish you the best of luck.