How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Anytime John Your Own Question
Anytime John
Anytime John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 127
Experience:  Over 32 years experience. Owner, operator Anytime Appliance Repair. Award Winning Inventor.
Type Your Appliance Question Here...
Anytime John is online now
A new question is answered every 9 seconds

ge profile Harmony washer. message says A PROBLEM HAS BEEN

Customer Question

ge profile Harmony washer. message says A PROBLEM HAS BEEN DETECTED WITH THIS UNIT??
Submitted: 5 years ago.
Category: Appliance
Expert:  Anytime John replied 5 years ago.
Hi, thanks for your question.

The washer's computer has detected a problem, but under normal circumstances will not tell you specifically what the problem is in order to prevent you from trying to fix it yourself and instead call out GE Service.

What we can do is put the washer into Field Service Mode. This will make the washer display all of the errors that it has detected.

The service mode does not use error codes to identify problems. Instead, the LCD screen displays a list of components or systems to be checked if a problem is detected.

To enter the service mode:

Note: Once the service mode is entered, all membrane keypanel buttons are disabled.

1. Press the POWER key to turn the washer on.
a. If the washer is on and the HOME screen is displayed, proceed to step 2. If the home screen is not displayed, press HOME on the keypanel.

2. Press HELP. The main help screen is displayed.

3. Press and hold MY CYCLES and BACK simultaneously for 3 seconds:
• The control will display any recorded errors. If no errors have been recorded, press EXIT to return to the HOME screen.

• A MORE icon will be displayed on the LCD screen if additional problems have been recorded. Press MORE to list additional errors.

Let me know what the recorded errors are.
Customer: replied 5 years ago.

(1)The message was that the motor is not rotating properly check and replace if nessassary.


(2) The inverter PCB has a history of not running properly

Customer: replied 5 years ago.
The machine seems to go in short sperts on the washing cycle. i don't know if this is normal. I cleared everything and trying to run a different cycle to see what happens.
Customer: replied 5 years ago.
Relist: Answer came too late.

Related Appliance Questions