Hi, thanks for your question.

The washer's computer has detected a problem, but under normal circumstances will not tell you specifically what the problem is in order to prevent you from trying to fix it yourself and instead call out GE Service.

What we can do is put the washer into Field Service Mode. This will make the washer display all of the errors that it has detected.

The service mode does not use error codes to identify problems. Instead, the LCD screen displays a list of components or systems to be checked if a problem is detected.

To enter the service mode:
Note: Once the service mode is entered, all membrane keypanel buttons are disabled.

1. Press the POWER key to turn the washer on.
a. If the washer is on and the HOME screen is displayed, proceed to step 2. If the home screen is not displayed, press HOME on the keypanel.

2. Press HELP. The main help screen is displayed.

3. Press and hold MY CYCLES and BACK simultaneously for 3 seconds:
• The control will display any recorded errors. If no errors have been recorded, press EXIT to return to the HOME screen.

• A MORE icon will be displayed on the LCD screen if additional problems have been recorded. Press MORE to list additional errors.


Let me know what the recorded errors are.