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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 73348
Experience:  9+ years being an appliance technician with factory training.
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wont dispense fabric softener. samsung wf210 model front load

Resolved Question:

won't dispense fabric softener. samsung wf210 model front load washer
Submitted: 5 years ago.
Category: Appliance
Expert:  Tyler Z. replied 5 years ago.
Hello, and thank you for using this service. I'll be helping you with your problem today.

First, check to make sure that your dispenser is draining properly and it isn't clogged. Clean out the dispenser and softener compartment. Pour a cup of water into the softener compartment quickly until it starts to overflow. It should then siphon the water out and if so that means the unit is definitely clean.

If you run a cycle and you still have problems, you need to replace your cold water valve. This valve has 2 solenoids on it and 1 of them is for the detergent, the other is for softener and bleach. Replace the valve and you should be good to go again. Below is a link to the assembly you'd need to order. It has the dispenser drawer along with the cold water valve---they only sell it as an assembly. The part is backordered unfortunately so it sounds like they are having a few issues with it if they can't keep it in stock.

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