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Bob L Your  Appl Pal
Bob L Your Appl Pal, Home Appliance Tech
Category: Appliance
Satisfied Customers: 7548
Experience:  23 Years Major Appliance Repair
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I have a Waste King, gourmet series, model 111 under my kitchen

Resolved Question:

I have a Waste King, gourmet series, model 111 under my kitchen sink. The disposal stopped working and now water drains very slowly if at all as of this morning. I found the reset button in front but other than producing some humming momentarily, it did nothing. I am assuming it is seized up. When I asked for advice at Costco, I was told about the allen wrench to free up the propellars, but just learned on a web site that there is no mechanism on Waste King to use a allen wrench to free up the system. What should I do?
Thank you XXXXX
Submitted: 6 years ago.
Category: Appliance
Expert:  Bob L Your Appl Pal replied 6 years ago.
Hi....Bob here... I see you are having a problem with your disposal...If you cannot find the hex area to use the tool..Then turn power off to unit..Take a long flat tip screw driver and a flashlight..SHine the light down the disposal...Turn the chopper manually with the screwdriver..Then try restarting..If you do not have a long enough screwdriver..Take a broom handle and spin the chopper.
Customer: replied 6 years ago.
What is the hex area and what tool would be required?
Expert:  Bob L Your Appl Pal replied 6 years ago.
Remove the inspection plate at the bottom..There is one nut holding it on...This will expose the motor shaft..If there is not a place to put the hex tool then yes you will need to access from the top by spinning in the matter i just replied to you on.
Customer: replied 6 years ago.

Thank you. I will run home from the office and try this . If successf I will finish this transaction...Byron

Expert:  Bob L Your Appl Pal replied 6 years ago.
You will succeed with either method i suggested..Also once you use the accept option today..Pleas stop by and leave some feedback for my time helping you on your question..Thanks Bob
Customer: replied 6 years ago.

Hi Bob

I removed the bottom plate and there was only wiring with no insertion hole in which to place a hex tool. Looking down into the drain, after I plunged the water out of the secondary sink, I could see a flat metal bottom with two circular patterns on each side, which I assume are the choppers, and they had a small upright lip on which I could gain purchase with the screwdriver. I finally got them both to move, but when I reapplied power, hit the reset bottom and turned on the unit, nothing changed. All I get is a hum for about 10 seconds before it trips again. I turned the water on again and it still wil not drain. If you think I should have someone look at this let me know. I do not want to waste your time If I cannot fix it...Byron

Expert:  Bob L Your Appl Pal replied 6 years ago.
Are you still with us..?
Expert:  Bob L Your Appl Pal replied 6 years ago.
Ok good i see you are online...If the choppers are not spinning and the disposal motor is turning then you have a broken shaft in the disposal..Cheaper to replace. Thanks Bob
Expert:  Bob L Your Appl Pal replied 6 years ago.
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Expert:  Bob L Your Appl Pal replied 6 years ago.
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