hello, welcome to just answer. my name is XXXXX XXXXX and i will be happy to assist you with your problem. Are the shipping bolts removed from the rear of the machine?
I do not think the shipping company installed them before they moved the machine. Where would they be located and I can go check?
there are 4 holes in the rear of the washer. they should have 4 plastic caps on them if the bolts are removed
okay let me go check the machine
there are four bolts in the back of the machine with red washers
do these need to be removed?
yes. those are the shipping bolts. that will cause major problems.
oh, i was not aware of that. let me get my tools and remove them then run the cycle again. i'll get back to you if this does not fix it.
ok. i will be here for a while. make sure you remove the entire red plastic spacers from inside. they will pull out through the hole with the bolts