Hi,Welcome to Just Answer, My name isXXXXX will be helping you with your appliance issue today.
Okay the model number is XXXXX coming up, you need to look under the unit and it should be a white tag with the model number on it if this is a downdraft it may be on the downdraft system or on the bottom of the unit itself can you look and see if you get me that number? Thanks Bryan
The model number is XXXXX
Bryan, thank you for the information. I will have to call a repair tecnician in to do this but wonder if I can print out your findings. Taking the cooktop apart etc. is not in my area of expertise. I will then accept your answer. Will there be a confirmation of the charges sent to my e-mail address. Am a bit apprehensive about giving out credit card info etc. without a receipt as to what was charged.