How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Alan Your Own Question

Alan
Alan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 273
Experience:  20+ years in the appliance repair field.
Type Your Appliance Question Here...
Alan is online now
A new question is answered every 9 seconds

The upper dish rack in my Kitchen Aid Model # KDB-21 is damaged

Resolved Question:

The upper dish rack in my Kitchen Aid Model # XXXXX is damaged and needs to be replaced, but the company no longer makes replacement racks for that old model. What should I do (other than buying a whole new dishwasher)?
Submitted: 3 years ago.
Category: Appliance
Expert:  Alan replied 3 years ago.
The more current part number is(NNN) NNN-NNNNbut it is still no longer available. If your rack isn't too bad of shape you can purchase some dishwasher rack touch up paint. You then clean up as much rust as you can and paint this on. It hardens to a rubber like substance. It can be purchased at your local parts store.
Customer: replied 3 years ago.
I'm afraid I'm not satisfied, so please don't charge my credit card. You're not telling me anything I didn't know. I'm aware of the dish rack repair kits, which are good for covering up rusting tines but not much more. I can't repair the damage to the rusted slider with it. Thanks anyway.
Expert:  Alan replied 3 years ago.
Another alternative is replacing it with a good used one. I have posted a number for a business that salvages appliances and has hundreds of used racks. If you provide the part number and a picture, he will likely have one. He sells most for around $45 or so. Good Stuff(NNN) NNN-NNNN his name is Bill.
Customer: replied 3 years ago.
I tried calling Bill at Good Stuff. I told his wife what I needed and she said she would pass along the information and have him call me. That was yesterday afternoon. He never called back. Thanks anyway, but I'm not satisfied. I'm guessing you've already charged my card and would appreciate your refunding that charge. If you don't, I'll simply ask the credit card company not to pay you.
Expert:  Alan replied 3 years ago.

I have no control over the charging of your card, but will send a request to refund anything you have been charged. Unless you click the "Accept" tab, I have received nothing. As for the delay in responding to your call, sometimes it takes a day or two. He gets orders from all around the United States. Shall I send a request to have him remove you from his callback list?

Alan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 273
Experience: 20+ years in the appliance repair field.
Alan and 4 other Appliance Specialists are ready to help you
Customer: replied 3 years ago.

Hi Alan,

You were right. Bill at Good Stuff just called and he has the part I was looking for. After I send this, I'll go back to this page and click the "Accept Answer" button. Thanks.

Bill Stewart

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.