Appliance Repair Questions? Ask a Technician for Answers ASAP
Hi,Welcome to Just Answer, My name isXXXXX will be helping you with your appliance issue today.
This model number is XXXXX coming up is this a gas range? If so you need to replace the broil igniter, can you recheck the model number for me? I will look at the parts. Thanks, Bryan
My gas range is new, I purchased it Dec 18, 2010. I am going to look at the model number again. Please wait a few seconds.
My model number is XXXXX
Okay great I found it, it's PGB not 8 but that's fine, the part # XXXXX need is, WB13K10020
and it's number 218 on this diagram,
replace this and you'll be all set, you can order this @ http://www.searspartsdirect.com/partsdirect/part-number/GE-Parts/Range-Parts/WB 13K21/0022/364/Model-PGB918DEM4WW/0432/0124002?keySuffixId=NA&productTypeId=0124002&searchModelNumber=PGB918DEM4WW&subCompDesc=Gas%20&%20burner%20parts&brandDesc=GE&modelDesc=GAS-RANGE&blt=11 hope this information is helpful, thanks and well wishes, Bryan
why would I need a part for a brand new free standing gas range?
I did have a GE tech. come out to my house, and he pressed broil, proped open the range door, and told me the unit was working.
Okay I didn't know this was brand-new, I would call him back and demand he come back out and look at it obviously if it's not browning your food its not running correctly, it may have lit once for him while he was there but it's probably not relighting so it's not going continue to brown the food or broil, I would absolutely call GE and tell them you want this either repaired or replaced, I didn't realize this was a brand-new range sorry, but it's definitely got a problem that the technician didn't deal with, we see this a lot, I would make them stay and make sure this is relighting correctly and do any adjusting or the replacing of any parts needs, hope this helps, thanks, Bryan
The broiler does lite each time you turn it on. The food does not brown. I used a Taylor Commercial Oven Thermometer, and after having my meat in the broiler for ten minutes the meat was not even a little brown.
The representative at GE suggest the unit needs to be calibrated. We did that over the phone calibrate to what? I asked the tech, and he said, GE standard. He said, all the new ovens temperatures go up, and down they don't stay at example: 550 broil. He said, I am not use to the range, and it is not like my old one.
It is very difficult to get a real person to answer at GE.
I know I have to contact GE again, and I know I need to be able to present my case, that is why I contacted just answer. Please I need your help.
I appreciated everything you are telling me, just one more question.
I am a senior, am I expecting the new free standing gas ranges to broil (brown my meat to a dark golden brown as my ten yearr old kitchen aid did), and the new ranges are not made to broil?