How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Repairman1981 Your Own Question

Repairman1981
Repairman1981, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4546
Experience:  7 years Repairing Appliances, Factory Trained in Several Major Brands
Type Your Appliance Question Here...
Repairman1981 is online now
A new question is answered every 9 seconds

The top shelf in our freezer is not keeping the food frozen,

Customer Question

The top shelf in our freezer is not keeping the food frozen, but the rest of the freezer and refrigerator seem to be working fine.
Submitted: 3 years ago.
Category: Appliance
Expert:  Repairman1981 replied 3 years ago.

Repairman1981 :

Generally this is due to a freezer fan not working

Repairman1981 :

To test there are 2 door switches, one for light and one for fan. Leave the door open a few minutes to be sure the freezer is "running" then press the one that doesn't turn the light off and see if you hear a fan

Repairman1981 :

If you don't hear a fan the fan is bad and lemme know I can provide part numbers and prices for you on that. If the fan is running Reinspect the door seal or other weird air leak possibilities

Repairman1981 :

They don't share air between fresh food and freezer so it's not a refrigerator problem

Customer :

I opened the door and depressed the switch the fan came on. It sounds like the fan is blowing right behind the ice holder. It has a fair amount of ice build up on it. I turned the freezer off and used a hair dryer to defrost the ice, this morning it seems as if the ice is building up again, and the top shelf still is not freezing.

Repairman1981 :

Is there any way you can post a pic or describe in good detail the ice buildup and where it's forming, you could have anything from a simple defrost problem to a freon leak, and the ice would be the key to what is going on

Repairman1981 :

Since the fan is running, that rules out the common cause of this, but the ice is concerning. Thanks!

Customer :

It is on the coils directly behind the ice maker/ ice bin. Thicker in the middle of the coils as opposed to the sides.

Repairman1981 :

sounds like a defrost problem, but usually the frost should be even, not thicker in any 1 spot

Repairman1981 :

Can tyou monitor it for a day or so and see if it continues getting worse or not

Repairman1981 :

It's very normal with the hairdryer and all for it to frost up, It should go away within a day after the next defrost cycle

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.