How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask rob clement Your Own Question

rob clement
rob clement, Home Appliance Technician
Category: Appliance
Satisfied Customers: 587
Experience:  20 years experiance working on all major brands of appliances
Type Your Appliance Question Here...
rob clement is online now
A new question is answered every 9 seconds

The sensor/switch on the door of my whirlpool washer is not

Resolved Question:

The sensor/switch on the door of my whirlpool washer is not starting the cycle or sometimes stopping in the middle of the cycle. A prior solution has been to lean on the door a little and it would start. However now it isn't responding. Opening the door and depressing the switch plate at the hole (female opening) still isn't working whereas before it used to work. What should I do next?
Submitted: 3 years ago.
Category: Appliance
Expert:  rob clement replied 3 years ago.

rob clement :

Hi,is this a top load washer? It sounds like you just need to replace the lid switch

Customer :

Hello. Yes it is a top loader

rob clement :

I would bet the lid switch has broken apart and was taking more force to close

Customer :

Yes. Now we turn the dial to the rinse cycle and the time makes its noise, but then when it should normally start spinning and throwing the water out, it just stops.

rob clement :

It still agitates?just no spin or drain

Customer :

We can start the load right now, but it dies when it's time to spin and release water

rob clement :

Do you have access to a test meter to check the lid switch?

Customer :

so now the hopper is full of water

Customer :

I'm not an electrian, but I think I have a meter. Let me look. Hold on.

Customer :

My wife said it intermittantly keeps trying to start the spin cycle, but then dies. It just happened a couple of times.

rob clement :

But you were able to push down on the lid,and it would work.The way the washer works is when it get's to the drain and spin cycle,as a safety device it will not complete the cycle.It thinks the lid is open

Customer :

OK,, then what should we do?

Customer :

Replace the switch?

rob clement :

First,unplug the machine.you are going to need to open the console.There are 4 different ways to open the console,depending on the model

Customer :

OK. The model is Whirlpool Imperial Series 8 cycle 2 speed motor Ultimate Care II

rob clement :

That is not a model number,but that's o k.Do you see 2 screws,1 each side in the front of the console on each side going into the top,or is there 2 screws in the back of the console

Customer :

2 screws on the bottom of the right and left sides of the console..\

Customer :

One on each side

rob clement :

Good,remove those screws,and grab the console and pull it forward and it will swivel open.Once there yo

rob clement :

you will see a connector with 3 wires

rob clement :

1 is green,that is the ground.we do not care about that one.the other 2 should have continuity with the lid closed.

Customer :

I'd like to send you a pic of what I'm looking at. I think I see it, but am not sure.

rob clement :

Not sure if you are able to post a pic.It is pretty straight forward.Just remove those screws,and open the console.Don't force anything

Customer :

I opened the door. The connector that comes directly out of the washer to the console has 3 wires coming out of it. Looks like Orange, Green w yellow stripe and Gray.

Customer :

If that is it, then now what?

rob clement :

Check the orange and gray for continuity with the lid closed

Customer :

Should I unplug that connector?

rob clement :

It will not matter,it should have continuity either way

Customer :

I'm going to my neighbors to get a meter. Hold on. Is that what I need?

rob clement :

Yes,just something to check continuity

rob clement :

Are you still there

Customer :

Yes,

Customer :

Haven't left yet

Customer :

Going now.

rob clement :

Good,I am going to close this chat session for now.You can still respond to me when you return

Customer :

I'm back an need instruction on what I'm checking and how, I have the washer unplugged.

Customer :

OK You back?

rob clement :

Set the meter to ohms

Customer :

OK

Customer :

@ x1 OHM

rob clement :

Sorry,I am not super fast at typing.check the orange and gray wires.what is the reading

Customer :

With the unit unplugged ?

Customer :

Meaning POWER?

Customer :

Am I checking female side or male side of plug?

rob clement :

Yes,unplugged no power unless I tell you you plug in

Customer :

ok old on

Customer :

No reading. I placed nodes on both sides of the plug and got no reading

rob clement :

You have a bad lid swit

rob clement :

switch

Customer :

OK Now what?

rob clement :

Can you get me the model number.Open the lid and the model number is XXXXX on the opening

Customer :

There is 2 screws at the opening where the hole is for the MALE protrusion for the switch. Is that piece the switch?

rob clement :

Yes

rob clement :

Can you get me the model number.Open the lid and the model number is XXXXX on the opening

Customer :

Where is the model number at?

Customer :

Can't find number?

rob clement :

Should be at the back of the opening on a sticker

Customer :

ok hold on

Customer :

Stock # XXXXX

Customer :

MODEL # XXXXX

Customer :

SERIAL # XXXXX

rob clement :

great,give me a few minuets to check on a part number

Customer :

Thanks

rob clement :

part number is(NNN) NNN-NNNN is available here or at your local appliance store.You want to change it yourself?

Customer :

Replacing is not that difficult?

rob clement :

Pretty easy

Customer :

OK. How much is it?

rob clement :

It list's for $41 plus shipping at sears

Customer :

OK. Can I order that from here?

Customer :

Is the switch that I need to replace, the one attached with the 2 screws at the opening of the washer?

rob clement :

No,you need to click the link and it will take you to the website to order parts,or just go to your local appliance dealer.It is a stocked item most places

rob clement :

I can only tell you how to repair,and the procedure

Customer :

Is the switch that I need to replace, the one attached with the 2 screws at the opening of the washer?

rob clement :

Yes,it is that part.You will need to remove the cabinet,there is 2 brass colored clip on each side,a straight screwdriver will pop them off,remove the 2 screws you see,as well as the ground.then the cabinet will swivel towards you and remove the entire cabinet

Customer :

What to do with the tub filled with water and clothes?

rob clement :

You could bypass the lid switch temporarily to drain it and spin it out.

Customer :

how??? it wont spin

rob clement :

Full Size Image

rob clement :

If you use a short insulated jumper wire an jump the orange and gray it should drain and spin

Customer :

And if we don't have a short insulated jumper wire, then what?

rob clement :

the only thing you can do is replace the lid switch

Customer :

So there is no way to drain the water?

Customer :

"You will need to remove the cabinet,there is 2 brass colored clip on each side,a straight screwdriver will pop them off,remove the 2 screws you see,as well as the ground.then the cabinet will swivel towards you and remove the entire cabinet"

Customer :

Where are the brass clips?

rob clement :

Sorry,not sure how that re posted.

Customer :

each side where, in back, inside,

Customer :

Where are the brass colored clips?

rob clement :

Unless you can bypass the switch,or replace it you will have to bail out the water.I wish I could just come over and fix it

Customer :

Thanks.... Just don't tell me that your texting me from India... LOL

Customer :

Where are the clips?

rob clement :

No,illinois

rob clement :

You have the console still open

Customer :

Yes

Customer :

OK I see them

Customer :

Pull them up and out then I'll be able to pull forward the cabinet and get out the switch?

rob clement :

There are clips on each side of the top.Put the straight edge screwdriver in the slots an press back to remove the clips

rob clement :

and the console will come off.you will need to unplug the lid switch

Customer :

OK I'll try it.

rob clement :

once you have the cabinet off,it will be pretty straight forward to replace.If you need additional help.please ask

rob clement, Home Appliance Technician
Category: Appliance
Satisfied Customers: 587
Experience: 20 years experiance working on all major brands of appliances
rob clement and 5 other Appliance Specialists are ready to help you
Expert:  rob clement replied 3 years ago.
What Happens Now?

Your chat has ended, but you can still work with your Expert to get an answer to your question if you have not yet received one.

Come back to this page at any time to see additional information from your Expert.  You will also receive an email when your question is updated.  If you want to send a message to your Expert, use the box below.

If you have already received a satisfactory answer to your question, click the Accept button above.  Experts are credited for each accepted answer they provide.
Expert:  rob clement replied 3 years ago.
Please let me know if you have any problems
Rob

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.