Hi, can you give me the model # XXXXX inside the door?
I"ll go check. it is in the other room so it will take a second.
model # XXXXX
Ok, be right back.
Press and hold heated dry button for three seconds.
I'll try that.
that worked. thanks. do you know what causes the key pad to get locked like that?
Someone held the heated dry button. It turns on the same way it shuts off.
You are welcome.
happy new year.