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Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 7215
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
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The washing machine was overloaded with a quilt. My wife asked

Customer Question

The washing machine was overloaded with a quilt. My wife asked me to re-balance the quilt because the alarm was sounding. I don't think it was the alarm but it was buzzing. No amount of re-arranging would allow the machine to continue in the wash cycle. I took the quilt out and still no go. What should I do next?
Submitted: 3 years ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 3 years ago.
May I get your units Model number to better assist you?
Customer: replied 3 years ago.
I couldnt find an exact model number but it says Quiet Wash II, Ultimate Care II Heavy Duty Super Care. I found a date 1969.
Expert:  Whrlp Master Tech replied 3 years ago.
if you open the door the tag will be on the face frame.
Customer: replied 3 years ago.
I was mistaken re 1969. Try this one: GSQ9310HQ0
Expert:  Whrlp Master Tech replied 3 years ago.
ok if you open the lid and close it do you hear a click ?
Customer: replied 3 years ago.
YES
Expert:  Whrlp Master Tech replied 3 years ago.
and the unit will not do anything correct?
Customer: replied 3 years ago.
If i turn it on I can hear a motor running.
Expert:  Whrlp Master Tech replied 3 years ago.
but it does nothing to the inner basket correct?
Customer: replied 3 years ago.
Correct
Expert:  Whrlp Master Tech replied 3 years ago.
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 7215
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Whrlp Master Tech and 3 other Appliance Specialists are ready to help you
Expert:  Whrlp Master Tech replied 3 years ago.

and just basic hand tools and about 30 min of work.

Customer: replied 3 years ago.
Thanks. This looks do-able.
Expert:  Whrlp Master Tech replied 3 years ago.

yes very easy , and then she will owe you Wink

Thank you in advance .

And Have a Happy New Year!

Customer: replied 3 years ago.
I like that. I will tackle it asap.
Expert:  Whrlp Master Tech replied 3 years ago.
tere you go Have a nice one !!

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Whrlp Master Tech
Whrlp Master Tech
Appliance Technician
7215 Satisfied Customers
30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line