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Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 6762
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
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I have a Maytag QuietSeries 300 dishwasher. It does not clean

Resolved Question:

I have a Maytag QuietSeries 300 dishwasher. It does not clean dishes on the bottom rack very well. When I spin the lower rotor manually it hits the lower rack and stops which would be an idiotic design flaw. Have you heard of this before? Any suggestions?
Submitted: 3 years ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 3 years ago.

May I get your units Model number to better assist you?

if you open the door the tag will be on the face frame.

Customer: replied 3 years ago.

MDB7600AWS

Thanks
Expert:  Whrlp Master Tech replied 3 years ago.
when you turn the spray arm do you have anything on the lower rack ?
Customer: replied 3 years ago.

No I have tried it when empty so load weight is not the issue, and there are no apparent bent wheel mounts or anything like that. I wonder if the last repair person did not seat the rotor properly so that it is sitting up higher than it is supposed to
Expert:  Whrlp Master Tech replied 3 years ago.
if you turn the unit on and it fills and starts to wash does the spray arm hit the lower rack?
Customer: replied 3 years ago.

to the best of my knowledge yes
Expert:  Whrlp Master Tech replied 3 years ago.
ok in the center of the lower spray arm ,is there a nut holding the arm in place.
Customer: replied 3 years ago.

yes it is asterisk shaped. If I pull up on the arm there is about a 1/4" play
Expert:  Whrlp Master Tech replied 3 years ago.
and if you spin the spray arm level it hits the lower rack correct?
Customer: replied 3 years ago.

yes. It appears that at times it will continue in its rotation, but it is hitting the rack fairly solidly
Expert:  Whrlp Master Tech replied 3 years ago.
and the bolts on the pump housing below the spray arm are all in place and tight?
Customer: replied 3 years ago.

yes everything below is solid. BTW I have to drive my daughter to a party now I will return in 15 - 20 minutes

Thx!
Expert:  Whrlp Master Tech replied 3 years ago.
ok I'll be on till ten EST
Customer: replied 3 years ago.

I'm back.
Expert:  Whrlp Master Tech replied 3 years ago.

ok good !

So everything seem solid and the lower rack is no bent or anything ,,HUMM!!!

Did this just start happening?

Customer: replied 3 years ago.

Yes all is solid. Dishes have been noticeably dirty for 6 months or so, we have just lived with it and cleaned them by hand. (I knew this would be a tough one remotely)
Expert:  Whrlp Master Tech replied 3 years ago.

YOu got that right!!

And the lower rack seems to be setting down on the side tracks ok ?

Customer: replied 3 years ago.

Yes a year or so ago Maytag sent me a new set of wheels unsolicited that were fatter so that the rack would stay on the tracks better. It does, but it just seems to sit a half inch too low......
Expert:  Whrlp Master Tech replied 3 years ago.
and these roller assemblies can you raise and lower ?
Customer: replied 3 years ago.

no, i wish. it was just new fatter wheels that went on the same axles
Expert:  Whrlp Master Tech replied 3 years ago.
silly question ,,,,do you have the old ones?
Customer: replied 3 years ago.

yes - good question - maybe put them back on??
Expert:  Whrlp Master Tech replied 3 years ago.

Yes !! and see if it makes a difference .

Some one might have sent you the wrong rollers.

Customer: replied 3 years ago.

I agree, and that might be the time juncture where the problem began...before I let you go, and I know you can;t my washer from a time zone away, any other tircks come to mind?
Expert:  Whrlp Master Tech replied 3 years ago.
well we know the pump assembly did not rise up ,and it just started awhile ago , So the only thing that has changed is the rollers.
Customer: replied 3 years ago.

Agreed. if I so endeavor, is the nut that secures the rotor the asterisk shaped thing, and can I remove the arm to clean it by removing that nut?

Thanks for your help

Have a great New Year
Expert:  Whrlp Master Tech replied 3 years ago.

yes if you remove the nut the arm will lift right off .

No problem .

I was glad to assist you .

And Happy New Year also .

And thank you in advance.

Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 6762
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
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