Hi,Welcome to Just Answer, My name isXXXXX will be helping you with your appliance issue today.
you live close or in Mill Valley Ca. ?
ok , first off Sears is the worst company to call for service, what you need to do is talk to Bosch directly
@ Central Contact Address BSH Home Appliances XXXXX Huntington Beach, CA 92649 Tel 1-800-944-2904 Fax(NNN) NNN-NNNN
they will set up a service call with a trained and factory authorized Bosch technician,