How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Tom Johnston Your Own Question

Tom Johnston
Tom Johnston, Home Appliance Technician
Category: Appliance
Satisfied Customers: 8007
Experience:  20 years experience
14207197
Type Your Appliance Question Here...
Tom Johnston is online now
A new question is answered every 9 seconds

my whirlpool washing machine has clean pump flashing light,

Resolved Question:

my whirlpool washing machine has clean pump flashing light, how do i do that please?
Submitted: 3 years ago.
Category: Appliance
Expert:  Tom Johnston replied 3 years ago.
Hi welcome to just answer my name is XXXXX XXXXX i will be helping you today with your problem.

So you have already cleaned the filter ?



If this has been helpfull please press accept. This is how I get paid for helping you today.
Thank you.Smile
Customer: replied 3 years ago.
i have taken the circular plug out and released masses of water. it is at the bottom of the machine at the front. i had to take the panel of plastic off to get to it
Expert:  Tom Johnston replied 3 years ago.
Ok when it is suppose to drain does the pump start ?
Customer: replied 3 years ago.
dunno how can i tell
Expert:  Tom Johnston replied 3 years ago.
You can here it when it engages.

If this has been helpfull please press accept. This is how I get paid for helping you today.
Thank you.Smile
Customer: replied 3 years ago.
i have just put it onto drain and its doing nothing but humming qietly
Expert:  Tom Johnston replied 3 years ago.
Ok there may be something stuch inside the pump not allowing the impeller to turn.You will have to remove the hoses and check inside the pump.

If this has been helpfull please press accept. This is how I get paid for helping you today.
Thank you.Smile
Customer: replied 3 years ago.
can you tell me how to do that please
Expert:  Tom Johnston replied 3 years ago.
Just remove the clamps that hold the hoses. You should have to squeeze the clamps and slide them back.

If this has been helpfull please press accept. This is how I get paid for helping you today.
Thank you.Smile
Customer: replied 3 years ago.
am i right in thinking that i need to tip machine back and work underneath it? pump is at front?
Expert:  Tom Johnston replied 3 years ago.
You said you have the lower panel off so you can see the pump ?
Customer: replied 3 years ago.
i have taken the plastic panel off but not the metal panel. i have unscrewed 3 screws but the are two smaller ones by filter do i need to take filter out and try and unscrew 2 smaller ones
Expert:  Tom Johnston replied 3 years ago.
Ok just remove the filter inside where the filter is there is a hole that goes to the impeller. Stick your finger in it and try to turn the impeller.

Customer: replied 3 years ago.

yep got that moving

 

Expert:  Tom Johnston replied 3 years ago.
Ok see if the machine will drain.

If this has been helpfull please press accept. This is how I get paid for helping you today.
Thank you.Smile
Customer: replied 3 years ago.
just put it on a quick wash to see and the clean pump light has come back on. arghhhh
Expert:  Tom Johnston replied 3 years ago.
So it wont drain ?
Customer: replied 3 years ago.

noope

 

Expert:  Tom Johnston replied 3 years ago.
Can you here the pump trying to work ?
Customer: replied 3 years ago.

honestly i dont know

i have poured all water outta machine thru pump, pulled out some bits that were about it, moved the fan thing ,

Expert:  Tom Johnston replied 3 years ago.
Leave the filter out and put it in drain does the pump make any sounds ?
Customer: replied 3 years ago.

pump fan thing has started moving again

 

Expert:  Tom Johnston replied 3 years ago.
Ok from what you have said the pump motor is faulty. So the pump needs to be replaced.



If this has been helpfull please press accept. This is how I get paid for helping you today.
Thank you.Smile
Tom Johnston, Home Appliance Technician
Category: Appliance
Satisfied Customers: 8007
Experience: 20 years experience
Tom Johnston and 3 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.