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My panasonic microwave stops after about 20 seconds

 

Customer Question

My panasonic microwave stops after about 20 seconds

 

Optional Information:
Make: Panasonic Microwave
Model: nnt551wbbpq

Already Tried:
When I programme the microwave for about 3 minutes it starts up but after about 20 seconds it just stops I have tried switching it of at the mains but it still stops

Submitted: 887 days and 22 hours ago.
Category: Appliance
Value: £26
Status: CLOSED
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Expert:  Appliance Tech Larry replied 887 days and 20 hours ago.

Hello I'm Larry and thank you for using this service. I'll be helping you with your problem today.

do you stilll need help?Larry40516.7017337963

Customer replied 887 days and 19 hours ago.

If I try to defrost or cook anything i programme the heat level (say medium) for 5 minutes. The microwave starts and after about 20-30 seconds it stops.If i press start again it will not start up. it also is not even getting warm during that 30 seconds. and there are no beeps when it stops

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Expert:  Appliance Tech Larry replied 887 days and 19 hours ago.

does the turntable still work when heating?

Customer replied 887 days and 13 hours ago.

Yes it does still go round. I have also switch it off at the mains then started it up again ,still no joy

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Expert:  Appliance Tech Larry replied 887 days and 13 hours ago.

the control board is the problem ,, the relays are getting hot and shutting it down and it will cost about $205 and you can get it at a local appliance parts dealer near you with the model number ,, Glad i could help you with your problem today so please press the accept button for me before you leave so i may be paid ,, Thanks

Accepted Answer

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Expert:  Appliance Tech Larry replied 887 days and 12 hours ago.

i will be going offline at 7:00 CST today so if you still need help please ask now or press the accept for me please,,, i will be back on tomarrow ,, thanks

Expert TypeHome Appliance tech
Category: Appliance
Pos. Feedback: 96.2 %
Accepts: 18969
Answered: 12/5/2010

Experience: Over 35 years of in home appliance repair and service

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