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Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
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What information do you need from me

Resolved Question:

What information do you need from me?
Submitted: 5 years ago.
Category: Appliance
Expert:  Bryan replied 5 years ago.

Hi,Welcome to Just Answer, My name isXXXXX will be helping you with your appliance issue today.


what is the issue with this refrigerator?

Customer: replied 5 years ago.
The icemaker only dispenses crushed ice, will not dispence ice cubes
Expert:  Bryan replied 5 years ago.
ok, can you pull the ice container out and put this on cubed ice hold the door light switch button in does the solenoid in the back the rod from the bin goes into pull up and make a clack noise?
Customer: replied 5 years ago.
No, no movement or noise at all.
Expert:  Bryan replied 5 years ago.
ok,can you move it by hand?
Customer: replied 5 years ago.
I took out the ice container and there is a small square hole 1" x 1" with a small white plastic rod. I pushed the rod,easly and put ice container back in and was able to get ice cubes
Expert:  Bryan replied 5 years ago.
great the rod was out of the solenoid , the rod has to go into the middle of the plastic part, thats good no parts needed, thanks Bryan
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