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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
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Experience:  9+ years being an appliance technician with factory training.
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LG sxs refrigerator with an ER FF msg on the front display

Resolved Question:

LG sxs refrigerator with an ER FF msg on the front display panel what do we need to do?
Submitted: 6 years ago.
Category: Appliance
Expert:  Tyler Z. replied 6 years ago.
Hello, and thank you for using this service. I'll be helping you with your problem today.

ER FF means that your freezer fan motor isn't turning properly and will need to be replaced. You can turn the breaker off and turn it back on to reset the error but the error will just come back over time when the board realizes that the fan motor isn't spinning quite like it's supposed to. The only way to fix this problem is to remove everything out of the freezer and remove the back panel inside the freezer, then remove the fan motor behind the back wall directly in the middle.
Customer: replied 6 years ago.
So if we replace this fan motor this error msg will be fixed? we can't afford to get a service engineer out so we're going to order this part and replace it ourselves! Is it difficult to remove the back panel - do you need a special tool or anything?
Expert:  Tyler Z. replied 6 years ago.
That's correct, the error will go away when you replace that part. It requires no special tools to remove the back panel. Just remove all the screws going out of the back panel and unclip the plastic vents, then the back panel will be removed and you can replace the fan assembly.
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