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ok , you need to pull the machine from the cabinet and remove the bottom so you can get to gears under the machine, unplug the compactor and try turning the gears until you free this up. its probably jammed in the ram..once you get this turned all the way back up you can get the drawer open and see if something is jammed, here are all the diagrams for you compactor, http://www.searspartsdirect.com/partsdirect/part-model/Kitchenaid-Parts/Compactor-Parts/Model-KUCS03CTBL0/0593/0110000?pathTaken= thanks Bryan