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Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11892
Experience:  15 yrs. experience as a certified appliance technician.
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Bryan, I have the exact same issue as Dave had where my Whirlpool

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Bryan, I have the exact same issue as Dave had where my Whirlpool washer is refilling with water at the end of the spin cycle. This is with the extra rinse cycle setting set to Off. I wasn't sure what the fix was that Dave ended up using. Can you clarify for me? There seem to be two parts mentioned...thanks a ton! XXXXX XXXXX
Submitted: 3 years ago.
Category: Appliance
Expert:  Bryan replied 3 years ago.

Hi,Welcome to Just Answer, My name isXXXXX will be helping you with your appliance issue today.

 

does this overfill ?

Customer: replied 3 years ago.
The water starts coming in to the tub right at the end of the rinse cycle and soaks the clothes. No, it doesn't overfill, just leaves the clothes soaking wet and then we have to manually run the spin cycle and stop if before it hits the end where the spinning stops and the water starts. The water being sprayed in at end of rinse cycle is the real issue here.
Expert:  Bryan replied 3 years ago.
when you put the back into spin no water comes in then?
Customer: replied 3 years ago.
No water comes in at the beginning of the regular spin cycle, but when we come to check on the clothes after the spin cycle completes they are soaked. What we have witnessed is that water dumps in on the non-spinning clothes just after the spin cycle stops. Then we have to go back and manually start the spin cycle again, and then wait to just before it gets to the end when it fills with water and then before that, turn off the spin cycle manually. If not, soaking wet clothes again....very predictable. We had considered ALWAYS turning on the Extra Rinse cycle to see if after the extre rinse and spin, they'd be dry, but that would take longer and more water each and every load, so thought we should fix the problem and not just use the possible workaround....thanks!.
Expert:  Bryan replied 3 years ago.

so when you run this with the extra rinse cycle it works correctly? does it seem to be the same as when its on or off? does the same amount of water come in either way?

Customer: replied 3 years ago.

When we set the Extra Rinse cycle to On, everything works fine and the clothes are spun reasonably "dry" after the final spin cycle following the Extra Rinse. It's when we set Extra Rinse to OFF that the water fills back in at the very end of the regular spin cycle and soaks the clothes as though it's getting ready to go into the Extra Rinse cycle but it doesn't since it's set to OFF.

 

It seems as though more water comes in when the Extra Rinse cycle is set to ON. I peeked in and it actually goes through another agitation cycle before spinning and prior to the agitation session, it does appear that more water comes in for this extra rinse that is coming in when the regular spin cycle stops.

Expert:  Bryan replied 3 years ago.
ok, its seems to be one of two things, one, and the problem I believe it is , the timer is faulty. the other would be the fill valve itself is allowing water in when it shouldn't, do you have a volt meter? in order to tell we need to see if theres actually power going to the valve when this happens. I need to go back out for about an hour but will reply then. thanks Bryan
Customer: replied 3 years ago.
Bryan...thanks for your patience. I don't have the time or expertise to troubleshoot it further. I read online something about an ATC/Auto Load Sensing Switch that could need replacing that may be causing this. Is this either of the parts you mentioned? You said probably timer, but also possibly fill valve. Could you provide me an idea of the parts and labor costs for each of these fixes so I have an idea what to expect? Whirlpool has already agreed to ship me the part for free, but I need to know which part I need. Then I'll probably have a service guy install it for me. Thanks again...Dave
Expert:  Bryan replied 3 years ago.
ok, this is the valve, its around $25.00, and this is the and this is the timer.$42.00Main Product Viewyour machine doesn't show the atc sensor switch is for the temperature not the fill.

$24.20

Switch, water temperature (atc)

In Stock

Quantity:

Order now and this item will ship today - or it's FREE!

Main Product Viewwhich wouldn't affect the water entering the machine at the wrong time. now there is the rotary switch which is the extra rinse switch I believe on yours, on this diagram which switch(left to right) is the one that controls extra rinse?
Customer: replied 3 years ago.

The extra rinse is the 2nd from left rotary knob. I've got the timer on the way from Whirlpool because I agree with you, the timer seems the likeliest culprit to me too.

 

The service company is telling me it's about $150 to install. I did watch the guy pop the top off and look some things over inside on his first visit. Once the top is popped off, what's you're assessment of how difficult it is to replace the timer? I'm reasonably proficient with stuff such as this.

Expert:  Bryan replied 3 years ago.
way too much money for the install. I would replace this yourself, its not difficult, I'm sending you a link on how to get the control panel up to get to the timer. give me a few minutes and I'll be back.
Expert:  Bryan replied 3 years ago.
ok on your washer they have a video on how to open the cabinet but I don't like the way they show you how to open the control panel. its to easy to break your door switch the way they show you so I'll try to walk you through this, a little more work for me but better for you. ok, on the diagram you can see clips # XXXXX these hold the control panel down in the front, take a putty knife and about 2" in from each side of the control panel push the putty knife in between the top of the machine and the control this will release the clips and allow you to flip the control up and its hinged so it will lay back , then you need to remove the knob, ( a little trick to this) in the back of the timer in the middle you can see a little white peg type thing . take a small screw driver and pry the little peg out towards you, this will release the know, pull the knob off. then on the right side of this picture you will see a little plastic release for the timer which you lift and turn the whole timer and it will come out. you can unplug it first its easier. you can see the peg to release the knob in this picture, you can do this yourself trust me and save $150.00 which is way to high anyway, hope this helps, thanks Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11892
Experience: 15 yrs. experience as a certified appliance technician.
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