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Hi my name isXXXXX can help you with your issue.
If you have an ice maker it could be coming from the ice maker, or the defrost drain could be plugged up and the water has migrated to the front.
You may have to really work the door in and out to free it, use a hair dry to thaw it out if you can get to, try blowing a fan underneath the door, your last resort is to turn off the unit and let it thaw out to loosen up the ice enough to open the door
hopefully this will help, let me know if you need any further assistance otherwise please press the accept button and leave a comment thanks
I'm having trouble with sending my reply. Had already tried hair dryer. Have had stuck ice problem before. This is different in that the door won't budge - like an oven door that is locked when on clean cycle. The thermostat reads -1 degree F. When I try to raise it, the freezer and frig shut off. Could something else be going on or do you still think shutting it off would help. Can I disconnect the water connection in the meantime? How would I do that?
hi are you there?
If the unit is hooked up to water locate the shut off valve for the refrigerator and turn it off
turning it off would be the last resort, but by turning it off it would thaw out and the ice would melt
Yes, back. Where would the valve be located? I opened the top panel and didn't see anything obvious. If it's behind the unit, I'm not going to be able to move it. You still think its ice?
good chance it is ice if you noticed water coming out of the freezer section, if you can't budge it the drawer must be completely frozen to the bottom of the freezer, your shut could be anywere if you have a basement it could be down there
the water line is 1/4" could be copper or plastic
I would just like a reply regarding the thermostat setting as stated above - why would the freezer temp be so low and why would raising it shut off the freezer and refrigerator. What would that have to do with ice/water leaking from freezer.
Hi, my name isXXXXX am hoping that I will be able to help you with your problem today..
Have you got the door opened yet?
Hi,Welcome to Just Answer, My name isXXXXX will be helping you with your appliance issue today.
has this opened yet ? if there was a lot of ice in the freezer this could take more than just overnight to defrost, although you should still see water comming out if it still has ice in it. there is no lock on these. can you get me the model #?