How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Appliance Man Your Own Question

Appliance Man
Appliance Man, Home Appliance Technician
Category: Appliance
Satisfied Customers: 9892
Experience:  Appliance tech 4 years
13888241
Type Your Appliance Question Here...
Appliance Man is online now
A new question is answered every 9 seconds

I have a Cabrio washer. The lid lock light is on and I can

Customer Question

I have a Cabrio washer. The "lid lock" light is on and I can not open the lid of my washer. this happened at the end of a wash cycle. model # XXXXX serial # XXXXX
Washer was purchased 8/21/10. I have unplugged washer--no change. I have pushed the START (pause) button--no change.
Submitted: 3 years ago.
Category: Appliance
Expert:  Appliance Man replied 3 years ago.
Hello. I will helping you with you question to day. Lets enter this into diagnostic mode to see if there is a code stored. Press the water temp for four seconds, then release it for four seconds. Press it again for 4 seconds, release it for 4 seconds and press it again. All the lights should turn on. Then in the display it will display an fXX error.
Customer: replied 3 years ago.

I tried this. no change. All the lights already came on before I did this. I'm not sure what you mean by display. Where will I find the display??

 

Expert:  Appliance Man replied 3 years ago.
The display is the part that shows the time.
Customer: replied 3 years ago.
I don't have a display that shows time.
Expert:  J1204 replied 3 years ago.
Hi i can try and help, when you unplugged the machine and plugged it back in did the display still say DL?
Expert:  Appliance Man replied 3 years ago.
This is still under warranty. Call whirlpool and they will fix it for free.
Customer: replied 3 years ago.
I don't feel that these experts knew very much about my washer. If they did, they would have known that my machine does not have a display that shows time or messages. I was really hoping that with your help I could do something to unlock the lid so that I could get my clothes out. I know that the machine is still under warranty and that they could fix it but I was hoping not to have to take a day off work. Thanks for your suggestions--apparently none applied to my machine.
Expert:  Appliance Man replied 3 years ago.
If the washer will go into diagnostics it will unlock the door.
Customer: replied 3 years ago.

what will make the "washer go into diagnostics"?? There is no display on this machine--only the lights that indicate your choices for various options.

 

Expert:  Appliance Man replied 3 years ago.
press any of the option buttons for 4 seconds and release for 4 seconds. Repeat this 3 times.
Customer: replied 3 years ago.
doesn't work. I will call for a service call. Thanks for your help but the lid is still locked, my clothes are still inside.
Expert:  Appliance Man replied 3 years ago.
You can lift the whole top panel by press in the tabs in the crack between the top panel and the front. The tabs are about 6 inches in from the sides.
Customer: replied 3 years ago.

if I do this, how will this effect the lid lock?? will it release? will I be able to use my machine again or will I need to call for service so that the machine can be used again??

 

Expert:  Appliance Man replied 3 years ago.
This will only allow you to get your close out. it sounds like you have a bad lid lock and it needs to be replaced.
Appliance Man, Home Appliance Technician
Category: Appliance
Satisfied Customers: 9892
Experience: Appliance tech 4 years
Appliance Man and other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
 
 
 

Related Appliance Questions