How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11969
Experience:  15 yrs. experience as a certified appliance technician.
10522817
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

Hi (and in second breath - help - please) We have an amana

Customer Question

Hi (and in second breath - help - please)
We have an amana fridge that came with our home when we bought it 6 years ago. The model number is XXXXX S4SW. At the end of July it began freezing our veggies and our water dispenser and then eventually wasn't warm at all and our milk was room temperature like. I unplugged the fridge gave it a defrosting and a thorough cleaning hoping that would do the trick. It began frezzing everything in the fridge right down to the eggs, and pickles and lemon juice - even with the chiller vent and drawer vents closed. I called an appleance repair company who came out and replaced the control board and bimetal. Again within 24 hours my temperature alarm was sounding, the water was frozen and so was my lettuce. I waited a week and called them back. They came back and replaced the thermister (sp?). This is apparently a thermometer in the upper part of the fridge side that keeps track of temperature. My fridge is still freezing and my water line is again frozen. I've place a thermometer in the freezer to see what temperature it's keeping and sometimes it seems to be reading - 15 and -20 celcius. The same thermometer was placed in the fridge and seems to report warmer temps at the top of the fridge compared to the lower drawers and bottom shelf. Do you have idea what may be the problem? Is my fridge history? I hesitate to call the same company back again without a second opinion. Tahnk you in advance - Velvet
Submitted: 3 years ago.
Category: Appliance
Expert:  Barry G. replied 3 years ago.
Hello Velvet, My name is XXXXX XXXXX I will be helping you with your problem today.

I understand your hesitation and I will have to say from your description which was very thorough I need to ask this question.

Is there a consistent thing that you can point to? Has your food in the fresh food side been consistently freezing?

Thanks,
Barry
Customer: replied 3 years ago.
Yes, my fresh food has been freezing constantly (as was my water line for the water dispenser). This was the reason for my call to the repair company. We only had the initial (one time) incident of warmth on the fridge side.
Expert:  Barry G. replied 3 years ago.
Ah I understand, I think I know exactly what is going on. Please be patient while I look over the drawing and parts lists. I need to verify you have that part.

Thanks,
Barry
Customer: replied 3 years ago.
ok - thanks :)
Expert:  Barry G. replied 3 years ago.
Hi Velvet,

Sometimes this is what happens. There is whats called a damper. A dampers job is to direct cold air flow. Lets say a door gets left open for example,(and there are many other causes) That damper can get frozen in place. It other words it can be stuck directing too much cold air to the fridge or the other way around. Not enough.

I have drawn an arrow to your damper and you should take a look at it. It appears to be in the freezer side. What you need to do is get it out and be sure it is not frozen in place and also look at that spring thats on it as it sometimes pops off. Just put it back where it goes its easy to see the 2 small holes where it connects.

I believe this will correct the problem you are having. I am very sure its a simple air flow problem.

Attachments are only available to registered users.

Register Here
Customer: replied 3 years ago.
I've read about this issue in other forums I searched out previously. There isn't a damper in my freezer that I can see so I expect I have to remove the backing of the freezer (inside) to find it?
Expert:  Barry G. replied 3 years ago.
Look around at the top inside of the freezer. Its there where the air blows out.
Customer: replied 3 years ago.

I've taken the ice bucket out and all shelving. I see slats on the back of the freezer wall under the ice maker. There is one slat above the ice ejector, 4 slats under the ice ejector and 4 slats under the black box (i don't what part it is). Am I really going to ahve to remove the back of the freezer (inside) to get to it? It looks like I'll interupt the ice making equipment.

I need to ask. How many dampers are there on this model? The repair person who was here told me he tested the damper and he indicated it being on the fridge side ( right hand side when facing fridge) in the compartment where he changed the thermister. Where does the cold air for the deli drawer in the middle of the fridge blow cold air from?

I'm sorry for being such a novice at this but I'm trying to understand.

Expert:  Barry G. replied 3 years ago.
Its AOK,

I fully understand.

In any case there are 2 things that need to work. The thermistor and the damper. The best I can tell there is only one damper.

If its freezing your food one of these 2 things is not working. I am fairly sure its going to be the damper.

And he did replace or test the thermistor? If he just tested it could you tell me what you observed?

I will look to see where the deli vent is but it is going to be related to the whole thing.

Thanks,
Barry
Customer: replied 3 years ago.

 

Hi Barry :)

He replaced the thermister and tested it before he put it in. He said it was reading correctly. He also tested the original one and it showed to be off in it's temperature reading.

 

I just took off the cover in the fridge side (upper left corner) and there is a damper as you describe there with a spring and door. It is closed and everything seems to be intact as it should be including the spring. When I hold the door sensor closed it blows cool air as does the deli vent.

Re: the deli vent. I only ask because the fridge freezes everything at that level first - including my eggs. Items further away from that section manage to survive a bit longer but eventually begin freezing.

Expert:  Barry G. replied 3 years ago.
Hi Velvet,

I am missing whatever it is. There are 15 experts besides myself online right now. I am going to opt out so those persons have an opportunity to respond. Someone may know right off what it is.

Barry
Customer: replied 3 years ago.

ok - may i ask some small questions though? What temperature should the freezer be at regularly? What are the optimum settings for the fridge and freezer? Also, is there a way to keep the alarm from sounding? It sounds regularly 2x a night to indicate temperature problems - i need my sleep :(

Is there a reset button on anything?? (i know there probably isn't but I wanted to ask)

Thanks for your help.

Expert:  Barry G. replied 3 years ago.
0 to 10 degrees Fahrenheit or slightly below for the freezer should be the normal operating temperature for your unit. If the freezer is at that temp then it is doing its job.

Attachments are only available to registered users.

Register Here


I was looking for a return air duct, sometimes that causes freezing problems as well. It is located in some models right behind the veggie drawers. I have not spotted it yet but you may take a look behind the drawers and see.

I am sorry about the alarm I really understand. I do not know of a reset for that in an experience with a customer. I have not looked to see what would cause it either as I have been working on the cooling problem. But I will.

Barry
Customer: replied 3 years ago.

I looked behind the veggie drawers and found the return air duct you mentioned. I can see coils through it and it seems to be free of obstruction.

re: alarm. According to the manual it sounds when either of the compartments has registered high temperatures for more then 2 hours.

 

Considering my food is freezing - I'm confused.

 

Expert:  Barry G. replied 3 years ago.
Heavier colder air can fall right thru that vent and push its way over to the fridge side. Its freezing air and it will freeze the food. And you did give the most common complaint which is frozen veggies which is where it comes into first. Its also quite common.

That was my last idea
Customer: replied 3 years ago.
Yes, i did say that my vegetables, eggs, pickles, yogurt, meal leftovers etc. were freezing and not just in the drawers. We never had this problem before so.......does this mean there is no fix for it other then buying a new fridge? Could the freezer be too cold and that is why the cold air is pushing toward the fridge? We've always kept them at the second and third bars of the control panel.
Expert:  Barry G. replied 3 years ago.
I do not think you need a new unit, I think you need to get control over the one you have. Its obviously cooling and too much. I recommend you wait for another expert who may know what it is I do not. Its an airflow problem or an thermistor. Very minor repairs I wish I knew where it was but I do not. Other techs are looking.

Barry
Customer: replied 3 years ago.
ok - thx Barry for all you help. If I accept answer does this mean the session ends and otehr techs won't give input?
Expert:  Bryan replied 3 years ago.

Hi,Welcome to Just Answer, My name isXXXXX will be helping you with your appliance issue today.

 

hello, I just wanted to say Barry is right on the money on this one, its the damper assembly,

Attachments are only available to registered users.

Register Here
just wanted you to know how much the damper is, this is about $160.00 so the tech wont get the better of you if you call one, hope this helps , Barry did a good job one this and just wanted you to have a second opinion, please accept Barry's answer not mine, thanks Bryan

Customer: replied 3 years ago.

Hi Bryan:

Thanks for your added info. Barry and yourself have been great at answering my questions. Can you tell me how you know it's the damper assembly and how the damper assembly is to function? I've already spent close to $450 on repairing this fridge and am hesitant to put another couple of hundred dollars in it just to find out I have the same problem. Thanks in advance for your time. I will accept Bary's answer with a little more detail about the damper and how it is to operate. Again - Thank you :)

Expert:  Bryan replied 3 years ago.
well the damper has a motor in it that opens and closes the little door to let the cold air into the fresh food section, its either bad or the damper itself is frozen and cant close, Barry sent you diagrams to show you where its located, you can try taking a hair dryer and warming it up and see if it moves then, I know its a lot of money so try that first, thanks Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11969
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 5 other Appliance Specialists are ready to help you
Customer: replied 3 years ago.
ok - thanks. I did take the spring off of the damper yesterday and reattach it plus I bought a new thermometer to keep track of temperatures overnight. So far this morning it is reading 4' Celcius so that is good. The alarm only went off once last night so I'm going to hope it will settle itself out. I'm offering it a package of fresh spinach as the sacrificial test case. Keep your fingers crossed for me :)
Expert:  Bryan replied 3 years ago.
Ok thanks, XXXXX XXXXX Bryan

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.