Thanks for the question.
It sounds like one of the support rods broke.lift the top up . you can see the broken rod its not that difficult to replace.Send me the model number I will send you the breakdown.
The clips are at the front about 3 in from each corner.
I will look for the info for you. let me know if you found the rod.
We finally got the top off.....and found that it is the rear support rod.. black on the bottom .. it is still fastend at the bottom .. but the top part came loose.. looks like the entire rod is still one piece... might just have to fasten it back up to the frame.. hubby is going to take the entire top off to get back to it.. then check out the top connection to make sure it did not break where it fastens in .
thank you so much for your support ..
Heres some info to help you and hubby with the repair.
Thanks and God Bless.