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S.E.Thomas
S.E.Thomas, Home Appliance Technician
Category: Appliance
Satisfied Customers: 787
Experience:  16 yrs in the field and current owner of S.E.Thomas appliance
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I have a Neptune washer, and when I tried to turn it on, it

Customer Question

I have a Neptune washer, and when I tried to turn it on, it says dS. What does this mean?
Submitted: 6 years ago.
Category: Appliance
Expert:  S.E.Thomas replied 6 years ago.

S.E.Thomas :

PLEASE SEND ME THE MODEL NUMBER FROM THE REAR OF THE WASHER

JACUSTOMER-l1c9e6nj- :

Model number is (P) MAH 8700AWW

S.E.Thomas and 2 other Appliance Specialists are ready to help you
Customer: replied 6 years ago.
It says that I accepted your answer, but I have not received an answer yet.
Expert:  S.E.Thomas replied 6 years ago.
YOU PRESSED THE ACCEPT BUTTON O ACCIDENT THEN. ITS OK WE CAN STILL WORK ON YOUR PROBLEM.
Expert:  S.E.Thomas replied 6 years ago.
please let me know when you can be back on line.
Customer: replied 6 years ago.
I am back on line, what information do you need?
Expert:  S.E.Thomas replied 6 years ago.
ds means that the door is open. open and close the door a few times and see if it will work. this is caused by a bad lock switch. opening and closing the door a few times will sometimes get the washer to work but it will most likely fail again. if it even works. to replace the door lock remove the top. there are 2 screws on the rear holding the top on. remove them and slide the top back. you can then remove the screws holding the latch assembly to the front of the washer. reach down in and remove the assembly and unplug. the part number is AP4044279 and can be found at a discount at www.appliancepartspros.com cost is $110.03. you can also check prices at www.appliancezone.com and at www.sears.com, www.apwagner.com. the factory part number is 34001265 this is the number you want to enter at sites other than appliancepartspros. to check the prices.
Expert:  S.E.Thomas replied 6 years ago.
did you get all the info?

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