How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 78802
Experience:  9+ years being an appliance technician with factory training.
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

washer does not operate code 71 comes up and we do not know

Resolved Question:

washer does not operate code 71 comes up and we do not know what part to order we found in throuble shotting guide that there could be two parts to order we not sure witch is the correct part could you please help me out?!!
Submitted: 6 years ago.
Category: Appliance
Expert:  Tyler Z. replied 6 years ago.
F71 means that your front interface control board (the one right behind your control panel) is not communicating with the main CCU (central control unit or "microcomputer"). Unfortunately the only way to fix this problem is to replace the control board behind the control panel which is about $200 for the part alone.
Tyler Z. and 2 other Appliance Specialists are ready to help you
Customer: replied 6 years ago.
could you give me part # XXXXX order
Expert:  Tyler Z. replied 6 years ago.
not without a model number unfortunately.
Customer: replied 6 years ago.
model # XXXXX ser # XXXXX
Expert:  Tyler Z. replied 6 years ago.
ok so the part number you need is W10191965