How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike
Mike, Home Appliance Technician
Category: Appliance
Satisfied Customers: 17628
Experience:  I have been repairing appliances for 25 years, I run my own appliance repair business.
Type Your Appliance Question Here...
Mike is online now
A new question is answered every 9 seconds

Good Morning. Do you have illustrated instructions for installin

Customer Question

Good Morning. Do you have illustrated instructions for installing transit bolts to my Whirlpool Duet washer (three years old or less)? i have the Whirlpool shipping bolts but no idea where, how to install them. thanks for your help. Lynn
Submitted: 3 years ago.
Category: Appliance
Expert:  Mike replied 3 years ago.
Hi Click HERE for a service manual for this machine. It has instructions on page 2-4 on how to take the bolts out. All you need to is follow the directions in reverse order. Please give the manual a few minutes to download since it is a large file.

The procedure is as follows:
1. On the back of the washer, remove the 4 plastic covers over the oblong shipping bolt holes. Carefully pack these covers with the water and drain hoses as they will be needed when the washer is re-installed in its new location.
2. Using the flashlight as a visual aid, look inside the oblong holes and identify the area on the washer suspension into which the shipping bolts screw. It is a white plastic part that is not directly behind the shipping bolt holes, but is slightly above that level.
3.Look at the shipping bolts. The bolts described above (Part number 285955) have a plastic arm at one end . This arm must be sawed-off for installation on older machines. You will have to determine whether or not the arm needs to be removed.
4. Starting with the bottom two holes, carefully slide a shipping bolt through the hole toward the front of the machine. Angle the bolt upward toward the screw mating hole, and carefully guide the bolt into the hole. Use the 13 mm wrench to engage the bolt into the mating hole.
5. Make sure that the plastic end of the bolt is closely seated against the back of the washer cabinet. Using the 13 mm wrench, screw in the lower two bolts, but do not tighten at this time.
6. Repeat steps 4 and 5 for the upper two shipping bolts.
7. After the plastic part of all 4 bolts has been firmly seated against the back of the washer cabinet, carefully tighten all 4 bolts.
8. Go to the front of the washer and push on the drum. The drum will rotate but it should not rock. If that is the case, then you are done.
Customer: replied 3 years ago.
I already have this exact answer off the web. I was looking for an illustrated answer that i found a couple of months ago, didn't print, and can't find now. thought you might be able to help with this. Thanks anyway. Let me know if you come up with something illustrated. Lynn
Expert:  Mike replied 3 years ago.
You didn't have the manual, there are no alliterated pictures or guides that i can find. This is a real easy job and you should be able to do it from the service manual provided.
Customer: replied 3 years ago.
Got that, too... no photos of the back. Thanks anyway. I'll keep trying to find that illustrated doc.
Expert:  Mike replied 3 years ago.
ok

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.