hi my name isXXXXX can help you with this issue.
is your bake and broil feature not working
Correct, nothing happens when you try to use those features.
could you supply me with the model number please
no that's not it you did say it was a gas range correct
do you have a volt ohm meter
Yes. I don't see a model number anywhere inside the door. It's a gas range about 3 years old.
I do not have a meter.
more often than not a no heat in the oven are bad igniters lets check that first
remove the oven racks and the oven bottom cover
The cover inside the oven?
Or the panel below the door?
yes the bottom panel inside the oven
Okay, got it.
that model number may be down below behind the lower cover were the blower is
do you see the igniter
Model number was behind the panel under the door - JGS990BDS
Will look for igniter
Not sure what I am looking for, might be in over my head here. Looks just like top of the oven, v-shape panel. Could the igniter be in the tube in the center?
no its near the rear of the burner has 2 wires going to it
okay, I see a rectangle piece at the back w/2 wires
thats it now turn the oven to bake and see if it glows
somewhat under that panel
no, nothing happens.
ok is the display working
display panel works, shows that it is preheating when I try the bake feature
ok turn it to broil on hi see what happens the broiler is on top
same thing, nothing happens
both quit working at the same time
ok if both are not working the problem is either the electronic control or the gas valve I had you check both of the igniters to rule those out
would it be the gas valve if the burners work fine? is there one for each?
sometimes there just weak and they will glow but not open the gas valve if you had a meter we could check some other components but without a meter this is as far as we can go yes there is another valve that controls bake and broil seperate from the cooktop
gotcha. how expensive of a repair am I looking at do you think?
the power for the igniters goes through the oven control to the igniters and the circuit is completed through the gas valve
give me one more minute there may be a limit also
there is a high limit but if that was bad the control wouldn't function and have no power
so you think the valve may be okay?
so it should be the valve or the control just remember to hit the accept button and leave a comment thank you
so, no idea what $$ range the repair could run?
it's either the valve or control simple test would be a voltage test at the igniters
150 in parts 150 in labor
that helps - thanks a bunch
your welcome have a good day