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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
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Experience:  9+ years being an appliance technician with factory training.
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We have a upright freezer- Frigidaire 20.3 cu ft frost free-

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We have a upright freezer- Frigidaire 20.3 cu ft frost free- 5 years old. I opened it two days ago and everything was half thawed. It was set on 6, I turned it to 7 (the coldest setting) it is now hovering at 3-5 degrees and will not get any colder. Any ideas?
Submitted: 6 years ago.
Category: Appliance
Expert:  Tyler Z. replied 6 years ago.
this could be a defrost problem, a sealed system problem, or a thermostat problem. You need to remove the lower back panel inside the freezer to look at the silver coils behind it. Are these coils packed with frost? partially frosted? Or frosted from top to botXXXXX XXXXXghtly?
Customer: replied 6 years ago.
The coils have frost on the bottom but not on the top. It looks like there is more frost in the bottom corners of the coils than in the center. There is about a 1/4 inch of ice at the bottom of the freezer from when the food defrosted.
Expert:  Tyler Z. replied 6 years ago.
ok that means that you have a problem with either your compressor or a low charge on freon. Unfortunately this isn't something you can repair yourself and will need to call a technician. The minimum cost will be about $350 and could cost as much as $550 depending on if it just has a freon leak or needs a new compressor.
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