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Hi, thanks for using JustAnswer.com. If the dispenser is opening but the soap is remaining in the cup, you have water recirculation issues. Take a good look at the lower spray arm holes and see if they are plugged. Also, inspect the upper one as well. Look at the filter around the pump. Is there alot of debris? Clean everything out real well, make sure water is hot at tap before starting dishwasher, and be sure nothing is blocking the dispenser door and the lower rack is not in backwards. Let me know what you see...