Appliance Repair Questions? Ask a Technician for Answers ASAP
Thanks for the question.
Can you feel frost on the freezer panel at the back wall of the freezer and what is the fridge set at please.Is that the complete model number.
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The number 12 in the breakdown is the defrost thermostat and defrost heater, if you have a meter you can check to see if its open the defrost thermostat is the most common part to fail.