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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 73368
Experience:  9+ years being an appliance technician with factory training.
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2002 Maytag neptune front load washer model #1007621. I put

Customer Question

2002 Maytag neptune front load washer model #1007621. I put a load in the washing machine and the code says do. I paused the machine and tried to open the door. I unplugged the machine and the door will not open.

How do I open the door?
Submitted: 6 years ago.
Category: Appliance
Expert:  Tyler Z. replied 6 years ago.
DO means the unit thinks the door is open which means that your door latch assembly has likely failed. Open your dispenser and remove the bleach and softner compartment. There is a plastic cord somewhere near the front of the dispenser. Pull on the cord and it will manually open the door. If you still have problems, you'll need to replace your door lock components.
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