If you did not include a model # XXXXX your question please do on you second reply if possible,this helps us serve you faster.
can you get us the model #? thanks Bryan
I cannot get the model number until Sunday. Can I write back then?
Ok, so the best I can find on the washer model is it says Duet HT and the receipt model number says GHW9300PW
Hope this helps. I cannot open the door to see the info listed there.
Press PAUSE/CANCEL twice to clear the display.
¦ If there is no water in the unit:
-Make sure that both valves at the water source(s) are turned
on all the way.
-Check for plugged or kinked inlet hoses or plugged screens in
the inlet valves.
-Verify inlet valve operation.
¦ If there is water in the unit:
-Verify drain pump operation.
-Verify that the pressure switch hose is in good condition and
properly connected to tub and pressure switch.
1. Verify there is not a siphon problem.
2. Unplug washer or disconnect power.
3. Verify wire harness connections to inlet valves,
pressure switch, drain pump, flow meter, and
Central Control Unit (CCU).
4. Check all hoses for possible leaks.
5. Plug in washer or reconnect power
6. Verify pressure switch operation.
7. Verify flow meter operation by blowing air through the part and
measuring the resistance.
8. Verify CCU operation by running a Diagnostic test or any cycle.
the first thing I would do is check the drain pump trap. remove the panel under the door, (there are three screws way down under near the floor) remove these and pull the panel out and off. then you will see the cap to unscrew and pull trap out. ( get lots of towels ready the will be water) clear any obstructions out of trap and then try to drain this. see if it drains, let me know, thanks Bryan
no unfortunately, you really need to check the pump though. if this helps heres the technical sheets on your machine, click this blue link, http://www.servicematters.com/docs/wiring/Tech%20Sheet%20-%208182277.pdf
this tells us how to check these. read it you may find a way to reset it, or at least run diagnostics. thanks Bryan
Ok. I opened up the bottom of the washer and found the tech manual that you emailed the link for inside the washer. I figured out how to manually release the door from the directions and took out the load of laundry. Then I looked at the directions and followed how to perform a diagnostic test and by following those was able to reset the washer very easily. All I needed were those directions! There was no need to do anything with the pump.
Now if I can just get the cover back on I will be all set!