How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12033
Experience:  15 yrs. experience as a certified appliance technician.
10522817
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

Just installed a brand new Jenn-Air combination oven (microwave

Customer Question

Just installed a brand new Jenn-Air combination oven (microwave + convection oven) model JMW2427WS00. The microwave portion of the oven will not heat objects placed in the oven. I checked the wiring and it is wired properly (120 volt to each leg of the circuit) and the oven works. I called Jenn-Air and they were less than useless and claimed they do not supply service manuals.

- Is there a way to test to see if power is getting to the magnetron? I am located in Sitka, Alaska and there are no service technicians here. The microwave oven lights up and the turntable revolves but it does not heat.

- Is the control panel supposed to be back lighted? The center control panel lights up but the is no light behind the number keys or other keys outside the center control area. Makes it virtually impossible to read.

Dennis Parrish
Submitted: 4 years ago.
Category: Appliance
Expert:  Bryan replied 4 years ago.

testing power to the magnetron you cant do, these are extremely dangerous to work on , even with the power off there enough stored in the capacitor to kill you, please don't attempt that. if you have a volt meter you can test the door safety switches which is more likely the problem, what I can do for you that jenn-air refused to do is send you the link to the service tech sheets(shhh) these are suppose to be for techs only, click this blue link, http://www.servicematters.com/docs/wiring/TechSheets_11_17_09/Tech%20Sheet%20-%20W10213735.pdf there are actually 6 different tech sheets. this one however tells you how to put this in diagnostic mode and gives you the codes, heres the other link to all of the tech info on these, http://www.servicematters.com/docs/wiring/tech_wiring_list.htm?appSession=963172821007731 please be careful working on this, hope this helps, thanks Bryan

Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12033
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 6 other Appliance Specialists are ready to help you
Customer: replied 4 years ago.
Thank you very much for the above links and advice. FYI, the second link simply provides more recent versions of the Tech Sheet provided by the first link. At least now I can enter the diagnostics for the microwave and hopefully that will help. And, thanks for your suggestion that the door safety switches could be the problem. I have made sure that the door is completely closed when I attempted to operate the microwave but have not tested the switches themselves.

Dennis
Expert:  Bryan replied 4 years ago.
ok Dennis let me know when you have tested them, I think theres a test in the sheets for that also.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances
 
 
 
Chat Now With An Appliance Technician
Bryan
Bryan
Appliance Technician
12033 Satisfied Customers
15 yrs. experience as a certified appliance technician.