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Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11892
Experience:  15 yrs. experience as a certified appliance technician.
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Not keeping cool but still cutting on and off

Customer Question

Not keeping cool but still cutting on and off
Submitted: 3 years ago.
Category: Appliance
Expert:  Bryan replied 3 years ago.

when you say cutting on and off do you mean the compressor tries to start but isn't?

Customer: replied 3 years ago.
no it seems to go through its regular cycle. almost like it thinks it is at the correct temperature. Freeze is stayin right at 32 and can still make ice but everything is not completely frozen, frig is staying at 59.
Expert:  Bryan replied 3 years ago.
ok is there any frost on the back panel in the freezer at all? check real good behind the food, run you fingernail down the panel to see.
Customer: replied 3 years ago.
Yes there is and it has come back. I wiped it all down last night
Expert:  Bryan replied 3 years ago.
ok you have a defrost problem, you need to remove the back panel in the back of the freezer and take a hair dryer and defrost all the frost off the coils, is the fan in the freezer running?
Customer: replied 3 years ago.
Yes it is still running
Expert:  Bryan replied 3 years ago.
ok unplug the refrigerator and take the panel off and defrost it, the problem is the defrost thermostat, Part 2387this is clipped on the top of the coils, you can order this @ http://www.repairclinic.com/SSPartDetail.aspx?s=t-WR50X122-%3d%3di2387&PartID=2387 thanks Bryan
Customer: replied 3 years ago.
will it work untill I get the part after I defrost it? last question
Expert:  Bryan replied 3 years ago.
yes it will, just defrost it and put the back panel back on and it will run fine for about 3 weeks, plenty of time to get the part, hope this info helps, thanks Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11892
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 3 other Appliance Specialists are ready to help you
Customer: replied 3 years ago.
thanks for the help!!
Expert:  Bryan replied 3 years ago.
no problem, thanks Bryan
Customer: replied 3 years ago.
Still haveing the same problem again. I thought maybe I didn't let the freezer dry out enough the first time so the second time I let it dry for hours and starting the past Sunday the temp in the frig started to rise.

Thanks,
David-
Expert:  Bryan replied 3 years ago.
do you have a volt meter? did you replace the part?
Customer: replied 3 years ago.
I do have on and I did replace the part.
Expert:  Bryan replied 3 years ago.
ok can you remove the back panel in the freezer again? you will need to check continuity through the heater, unplug it and check it for continuity. let me know the heater may be bad.
Customer: replied 3 years ago.
I can't see your picture (won't down load properly) but what I have looks like this.

http://www.repairclinic.com/PartDetail/Defrost-Heater-Assembly/914088
and there appears to be no continuity
Expert:  Bryan replied 3 years ago.
was the coils really clogged with frost when you took the panel off?
Customer: replied 3 years ago.
yes
Expert:  Bryan replied 3 years ago.
ok sorry got called out on an emergency service call, the only thing left is the defrost timer that can cause this,
Customer: replied 3 years ago.
Sorry for delay I left town for T-Day-
OK. Where is the timer and what about the heater? Isn't the heater bad if it doesn't have continuity?
Expert:  Bryan replied 3 years ago.
yes the heater is bad if it doesn't have continuity, both the defrost terminator(thermostat) are behind the panel in the freezer and the defrost timer is either inside the refrigerator near the controls , under the doors in the front or in the back near the compressor, cant get the diagrams right now the site is down,

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