If you did not include a model # XXXXX your question please do on you second reply if possible,this helps us serve you faster.
this means the dogs are bad in the upper agitator , not expensive to fix at all, do you have a model #?
ok heres the repair kit, you can order it @ http://www.repairclinic.com/SSPartDetail.aspx?s=t-LSR8233EQ1+-%3d%3dc3i2744&PartID=2744
heres a video on how to replace it, http://www.youtube.com/watch?v=V5wIN1J70-Y this will walk you through it, no need to call for service on this at all you can do this yourself, hope this info helps, thanks. Bryan