How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11902
Experience:  15 yrs. experience as a certified appliance technician.
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

DRYER WILL NOT START. ALL LIGHTS ARE ON. STUCK ON.. WILL NOT

Resolved Question:

DRYER WILL NOT START. ALL LIGHTS ARE ON. STUCK ON.. WILL NOT TURN OFF OR CHANGE FUNCTIONS
Submitted: 3 years ago.
Category: Appliance
Expert:  Bryan replied 3 years ago.
in most cases its the thermal fuse that goes in these ,Part 516650 .# XXXXX on this diagram, its located on the blower housing inside the dryer, check it for continuity , if it has none its bad, thanks Bryan
Customer: replied 3 years ago.
Good continuity on the thermal fuse. Just to remind you. The dryer shows all lights but it will not either turn on or turn off. I hope that helps
Expert:  Bryan replied 3 years ago.
so you cant shut the control panel off either then? do any of the buttons beep when you push them?
Customer: replied 3 years ago.

No button beep

 

Expert:  Bryan replied 3 years ago.

so the touch pad is not responding at all. I'm sending you the links to the technical data from Maytag, these have diagnostics and trouble shooting, http://servicematters.com/maytag_library/docs/16023110.pdf

 

 

http://servicematters.com/maytag_library/docs/16026750.pdf you will need to go through these and see where the problem is, there is no easy fix without testing this, the only way to do it is with the tech sheets, these are for techs only usually. I just don't want to start guessing as to what the cause is and have you get the wrong part.(expensive) so go through the technical steps in these. thanks Bryan

Customer: replied 3 years ago.
We can not find our dryer in the sheets referred to. We did however push some of the buttons for the 5 minutes suggested on the 1999 Maytag site and the buttons did beep. We purchased the dryer in 2004. Can you refer to the manual for our dryer. MDG 6800AWW. Thank you
Expert:  Bryan replied 3 years ago.

this link is for all maytag service sheets, click it pick literature by model then enter your model #.

 

 

http://servicematters.com/maytag_library/html/index.html

Customer: replied 3 years ago.
I already accepted your answer although it did not fix the machine and I will have to call a repair man to get it fixed. I will check on my credit card and if it has not been billed, I will be glad to accept this answer.
Expert:  Bryan replied 3 years ago.
ok, do you want to check some other things or are you done trying on this?
Customer: replied 3 years ago.
Per your suggestion, I tried to check the codes on the machine and couldn't get them to give a code as per the instruction book. Mine is the "13" unit not the 15. If you can tell me how to get the machine to check the codes, it might give me a answer as to whether I need to call a repair man or to purchase a new machine.
Expert:  Bryan replied 3 years ago.
ok I did some research on this and the problem seems to be the control board from what I've read. but you would be taking a $177.00 chance if that wasn't it, don't want to see you do that, at least you know what your looking at price wise if the tech says you need one, then you can figure another 90-120 dollars for labor, so if it is the board your looking at over $300.00 so take that into consideration before calling a tech. you could almost replace the machine for that, 90 % of the time its the board. thanks Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11902
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 5 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.