How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

Amana NFW7200TW - Front Loading Clothes Washer. Wash cycle

Resolved Question:

Amana NFW7200TW - Front Loading Clothes Washer. Wash cycle started then stopped. Door lock indicator is on. Unplugged unit and plugged back in. Door lock indicator still on. Cannot open door and wash cycle will not advance. Water in drum.
Submitted: 6 years ago.
Category: Appliance
Expert:  Bryan replied 6 years ago.

is this draining? is there water still in the tub? let me know , thanks Bryan

Customer: replied 6 years ago.
There is still water in the tub
Expert:  Bryan replied 6 years ago.
ok the reason the door is locked is because it hasn't drained, these stay locked until the water drains , you have a clog in either you drain pump or the drain hose somewhere, these machines can be a real pain to fix because the pump is way under the tub towards the front and the only way to get to it is through the back , there is a panel in the back that comes off, the pump is # XXXXX on this diagram, the first thing to do is get the door open so you can get as much water out as possible, to do this you will need to remove the top and reach down and pull the ring on the door lock, this is facing down in the machine, then clear the pump of obstruction, that will take care of your issue, hope this helps, thanks Bryan
Bryan and other Appliance Specialists are ready to help you

Related Appliance Questions